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Great Citizen / Super Citoyen

Re: Emergency Calls Only still


@Psygineer wrote:

@will13am wrote:

@Psygineer wrote:

@GinYVR wrote:

@PsygineerMaybe try the Field Test Mode in your phone to diagnose the issue? Do you have any Telus empire account to test with?


I get the following when doing that
Network: Not Available

Mobile network state: Disconnected

Service state: Out of Service

Signal strength: -113 dBm 0 asu

Mobile Voice network type: unknown

Mobile Data network type: unknown
Roaming: Not Roaming.

 

I have no other Telus SIMs/accounts I can try. No one I know has Telus here.

 

BTW when rebooting and jumping back into the Field Test I get

I get the following when doing that

Network: Public Mobile

Mobile network state: Disconnected

Service state: In service

Signal strength: -101 dBm 19 asu

Mobile Voice network type: UMTS

Mobile Data network type: HSPA
Roaming: Not Roaming.

 

After about 30s-60s, it flipped back to everything Not Available. It's kind of acting like I am in a Deadzone, but it used to work fine here. Also when the network is unavailable it still shows me having 2-3 bars. Even when I was in a plane at 20,000 feet where I had no right at all to have signal, I had 2-3 bars (which the IT guy next to me got confused by just as much as I did.)


0 asu on 3G is no signal.  Unfortunately, your local area has poor Bellus network coverage.  If this a recent happening, perhaps a critical tower in the area is down.  If it is typical, then perhaps a trip to the dark side is needed. 


I honestly don't want to do that! I would have to drop my PM plan down to the $15 plan and only use it once every other month or so when I am out of Rogers coverage (most of our remote sites are Bell tower only). I'd also need to steal back my Lumia 650 from my parents because it is my only Dual SIM phone.

 

The Map shows one tower relatively close to where I am (less than 2KM), and two more that are within 3-4KM.

 

I mean it could be the old S8+ and the even older A300 and LG G Flex are just starting to wear out. The Lumia 650 (a little older than the S8) never seems to lose connection but has a crashing issue where it just goes black screen until you hold the power button for 30s and it reboots. None of my phones are all that recent and all of them are second hand. Maybe I will try a Pixel 3A or Oneplus 7 before going to the Darkside (I honestly don't even like cookies all that much).


If it was happening with just one phone, I'd suspect the phone.  But when it's happening with a number of phones, I'd suspect the network.  Have you contacted the moderators?

Deputy Mayor / Adjoint au Maire

Re: Emergency Calls Only still


@jimbobs wrote:


If it was happening with just one phone, I'd suspect the phone.  But when it's happening with a number of phones, I'd suspect the network.  Have you contacted the moderators?


No I have not reached out. Kind of figured there would not much they could do especially with it being Bell towers. I guess I can try.

Great Citizen / Super Citoyen

Re: Emergency Calls Only still


@Psygineer wrote:

@jimbobs wrote:


If it was happening with just one phone, I'd suspect the phone.  But when it's happening with a number of phones, I'd suspect the network.  Have you contacted the moderators?


No I have not reached out. Kind of figured there would not much they could do especially with it being Bell towers. I guess I can try.


Bell and Telus work with each other especially at the operations level.  The challenge is getting past the gatekeepers to the operations/technical staff.

Deputy Mayor / Adjoint au Maire

Re: Emergency Calls Only still


@jimbobs wrote:

@Psygineer wrote:

@jimbobs wrote:


If it was happening with just one phone, I'd suspect the phone.  But when it's happening with a number of phones, I'd suspect the network.  Have you contacted the moderators?


No I have not reached out. Kind of figured there would not much they could do especially with it being Bell towers. I guess I can try.


Bell and Telus work with each other especially at the operations level.  The challenge is getting past the gatekeepers to the operations/technical staff.


Hopefully I will get there. I'm leaning towards it being the SIM itself at this point. I tried swapping PM SIMs with my mother (which was confusing to people calling me) my connection was more stable. -98 dBm 22 asu and never seemed to go "Emergency Calls" and her phone oddly enough had no network connection while my SIM was in it. So looks like I need a new SIM. Never had a SIM fail on me before... and I wonder if my whole only on 80% of the time service (when at home) I had for the past year was because this SIM was defective and it finally is giving up the ghost being off 99% of the time (when at home).

Great Citizen / Super Citoyen

Re: Emergency Calls Only still


@Psygineer wrote:

...

I'm leaning towards it being the SIM itself at this point. ....


Weird.

The only SIM problems I've ever had caused the phone to report no SIM or invalid SIM or SIM not recognized.  I can't see how a defective SIM woild cause a poor signal.  However, if replacing the SIM solves the problem, then go for it.

Deputy Mayor / Adjoint au Maire

Re: Emergency Calls Only still

Just in case anyone in curious here is a status update.

Ticket Submitted Friday.

Account verification occured Monday morning.

Currently waiting for the mods to review the verification.

 

I believe it is the SIM because after my attempt to use it in various phones with the same results, I now find that the SIM has to be in the phone (doesn't matter which one) just right for it to maintain signal and even then it is barely above no signal. My mother's SIM (also PM)  in my phone has much better reception and works without having to reseat it. A coworker's SIM (Koodo) also has far better reception with my phone than my SIM. It's weird but I am leaning to it being a bad SIM. The only store in town here is sold out of SIMs so I will have to wait for the restock if I am to try buying a new one.

Deputy Mayor / Adjoint au Maire

Re: Emergency Calls Only still

Day 9 Update: Was asked to verify again today. Verified within 5 minutes of getting the note. Back to playing the waiting game. It was a different mod who responded this time and sent the link. I noticed that the verification expires a few days after you verify so I assume my previous verification I did had expired before they could help, so they had to make me verify again.

Currently my service is off again.

Deputy Mayor / Adjoint au Maire

Re: Emergency Calls Only still

Day 11:

I heard back from the mods with things they want me to try! I've previously tried most of them, but maybe one of the tricks will work. I'll keep you all posted who may be following this thread.

Great Citizen / Super Citoyen

Re: Emergency Calls Only still


@Psygineer wrote:

Day 11:

I heard back from the mods with things they want me to try! I've previously tried most of them, but maybe one of the tricks will work. I'll keep you all posted who may be following this thread.


Very curious to see if/how this is resolved.

Deputy Mayor / Adjoint au Maire

Re: Emergency Calls Only still


@jimbobs wrote:

@Psygineer wrote:

Day 11:

I heard back from the mods with things they want me to try! I've previously tried most of them, but maybe one of the tricks will work. I'll keep you all posted who may be following this thread.


Very curious to see if/how this is resolved.


Day 12:

Second contact with the mod today telling me they are escalating me to tech. Gave me a proper ticket number too. Told me to expect a call and asked for a backup number in case my service is out again. Here is hoping it goes somewhere!