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Dropping calls and poor connection

Emilyrichter
Great Neighbour / Super Voisin

I recently got a new pixel 3 straight from Google. I switched from an iPhone 6s. Both use nano sim cards so I was able to pop the sim out of the iphone and into the pixel 3. 

The pixel 3 seems to drop alot of calls and have poor connection. Like if I call my mom I can hear her fine but she hears me as static and cant understand what I am saying. This also seems to be happening with other land lines aswell. Cell calls dont seem to be effected. I always check that I have good signal before making calls but it still happens.

Could it be I need to get a new sim card?

3 REPLIES 3

geopublic
Mayor / Maire

@Emilyrichter wrote:

I recently got a new pixel 3 straight from Google. I switched from an iPhone 6s. Both use nano sim cards so I was able to pop the sim out of the iphone and into the pixel 3. 

The pixel 3 seems to drop alot of calls and have poor connection. Like if I call my mom I can hear her fine but she hears me as static and cant understand what I am saying. This also seems to be happening with other land lines aswell. Cell calls dont seem to be effected. I always check that I have good signal before making calls but it still happens.

Could it be I need to get a new sim card?


@Emilyrichter That is a known issue with the Pixel 3. You might want to call Google and ask for a replacement if it's still under warranty.

 

@Emilyrichter 

Getting a new SIM card unlikely will help.  

 

If you put the SIM card back to iphone, still same issues?  If not, then it is likely hardware issue.  

 

I did a quick google search and other customers like yourself also have issues with the pixel call quality.  You might want to do more research.  

 

Here is one article about the issue:

https://www.tomsguide.com/us/pixel-3-call-quality-issues,news-29614.html

 

 

Triguy
Mayor / Maire

You could try resetting your network settings.

There were recent service issues.

https://productioncommunity.publicmobile.ca/t5/Announcements/Issue-Resolved-Dropped-calls-issue/m-p/...

Try contacting a moderator if you still have problems.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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