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Great Neighbour / Super Voisin

Deactivating sim and password reset

Can I know how can I reset my self serve account password and also need to know how to permanently deactive my sim


Accepted Solutions
Deputy Mayor / Adjoint au Maire

Re: Deactivating sim and password reset


@Anush wrote:

Can I know how can I reset my self serve account password and also need to know how to permanently deactive my sim


You can change your pw in self service. If you do not remember your pw then use the Forgot your password link.

 

By not renewing your account on the renewal date, your account will be permanently closed after 90 days. Remove autopay by dialing 611 or in self service.

View solution in original post


All Replies
Mayor / Maire

Re: Deactivating sim and password reset

Hello @Anush ,

If you are porting your Public Mobile number to another provider, doing this will automatically close your Public Mobile account and your PM SIM will no longer be usable.

 

EDIT, but I if you are not porting your number, then go to your SELF SERVE and choose  "Change your Password".

Also you can choose "Change  Sim Card" in this area as well. But you need another SIM card to swap it out with. Once you swap it out on your account it deactivates the one that was there.

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Deputy Mayor / Adjoint au Maire

Re: Deactivating sim and password reset


@Anush wrote:

Can I know how can I reset my self serve account password and also need to know how to permanently deactive my sim


You can change your pw in self service. If you do not remember your pw then use the Forgot your password link.

 

By not renewing your account on the renewal date, your account will be permanently closed after 90 days. Remove autopay by dialing 611 or in self service.

View solution in original post

Town Hero / Héro de la Ville

Re: Deactivating sim and password reset


@Anush wrote:

Can I know how can I reset my self serve account password and also need to know how to permanently deactive my sim


Will you be leaving Public Mobile or did the sim card get lost? If sim is replaced with another, the old one can't be used any more for a new account or even the same account.

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