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Data plan but can't access data

apgreen
Great Neighbour / Super Voisin

I had data with Telus before moving to Public Mobile.  I have purchased data in my plan but am no longer able to send picture texts or use data in general.  Any suggestions what might have changed?  Thanks

 

11 REPLIES 11

Anonymous
Not applicable

@apgreen wrote:

I have an iPhone 4 with IOS 7.1.2


This should have everything you need.

sandpublic
Town Hero / Héro de la Ville

@apgreen wrote:

I have an iPhone 4 with IOS 7.1.2


Hopefully this will help

 

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data-on-my-iPhone-4/m-p/10174#M1520

 

 

apgreen
Great Neighbour / Super Voisin

I have an iPhone 4 with IOS 7.1.2

sandpublic
Town Hero / Héro de la Ville

@apgreen wrote:

Thanks. I changed the APN to be sp.mb.com and restarted the phone, but when I turn off my wifi and try Safari I still get the message "... because your iPhone is not connected to the internet".   When I try the weather app I get the message "Could not activate cellular data network. You are not subscribed to a cellular data service".  I see under Settings, General, About that it says my carrier is TELUS 16.0 even though it shows Public Mobile at the top of my phone and under Settings, Carrier it shows Public Mobile (when I click here it says "automatic".


Are you sure the PM APN setting was selected? What type of iPhone is it?

apgreen
Great Neighbour / Super Voisin

Thanks. I changed the APN to be sp.mb.com and restarted the phone, but when I turn off my wifi and try Safari I still get the message "... because your iPhone is not connected to the internet".   When I try the weather app I get the message "Could not activate cellular data network. You are not subscribed to a cellular data service".  I see under Settings, General, About that it says my carrier is TELUS 16.0 even though it shows Public Mobile at the top of my phone and under Settings, Carrier it shows Public Mobile (when I click here it says "automatic".

popping
Retired Oracle / Oracle Retraité

@apgreen wrote:

I had data with Telus before moving to Public Mobile.  I have purchased data in my plan but am no longer able to send picture texts or use data in general.  Any suggestions what might have changed?  Thanks

 


You APN setting is not correct.  

1.  Change the APN setting using the following link as a guide

https://apn-canada.gishan.net/en/apn/public-mobile

2.  Restart you phone are creating a new APN setting for PM.

3.  If it does not work, double check your spelling. 

4.  If the APN is correct and still not working, what is the phone yur are using?

chrisbasm
Model Citizen / Citoyen Modèle

@sandpublic wrote:

@chrisbasm wrote:

@apgreen - Have you checked your APN settings?  I would guess that they are the same as for Telus, but just in case...

Check the following:  https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

 


@chrisbasmthe APN settings between Telus and PM are different they are not the same.Smiley Happy


Thanks for the clarification. 🙂

sandpublic
Town Hero / Héro de la Ville

@chrisbasm wrote:

@apgreen - Have you checked your APN settings?  I would guess that they are the same as for Telus, but just in case...

Check the following:  https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

 


@chrisbasm the APN settings between Telus and PM are different they are not the same.Smiley Happy

Alex888
Mayor / Maire
@apgreen Check http://willmyphonework.net/ and make sure your phone is compatible with Public Mobile. And check your APN settings, they should look like this:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
Don't forget to save these settings and then select this APN as the active one.

sandpublic
Town Hero / Héro de la Ville

@apgreen wrote:

I had data with Telus before moving to Public Mobile.  I have purchased data in my plan but am no longer able to send picture texts or use data in general.  Any suggestions what might have changed?  Thanks

 


You need to make sure you have the correct APN settings. If you search on this forum for APN settings you should be able to get the settings and compare them against what you have on your device.

 

Hope this helps.

chrisbasm
Model Citizen / Citoyen Modèle

@apgreen - Have you checked your APN settings?  I would guess that they are the same as for Telus, but just in case...

Check the following:  https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

or the following for iPhone:  https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone

 

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