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Good Citizen / Bon Citoyen

Data not working

I have a hauwei p30 lite, set up the apn settings according to the instructions, but my but it does not send or receive MMS messages

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Model Citizen / Citoyen Modèle

Re: Data not working

@annronreimerHave you enabled data in the phone settings?

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Mayor / Maire

Re: Data not working

@annronreimer  Post a screenshot of your apn settings.

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Good Citizen / Bon Citoyen

Re: Data not working

Yes

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Good Citizen / Bon Citoyen

Re: Data not working

Screenshot_20200118_123303_com.android.settings.jpg

 

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Mayor / Maire

Re: Data not working

@annronreimer   Is the FULL model name/number of that phone, by any chance, this one:

 

Huawei P30 Lite Dual SIM TD-LTE JP 128GB MAR-LX2J

 

There are, apparently, 5 different variants of that phone, and that particular one isn't fully compatible with all the bands needed for PM.

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Mayor / Maire

Re: Data not working

Have you tried to reboot your phone ?

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Mayor / Maire

Re: Data not working

@annronreimer  That screenshot is not complete it's missing the APN type info. Make sure the APN Type field contains mms. If not then add it at the end:

 

 

,mms

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Model Citizen / Citoyen Modèle

Re: Data not working

@annronreimer  If convenient, try the SIM in another phone or a different SIM in your phone. You could also try going to a kiosk/store to try a test PM SIM and see if it works

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Deputy Mayor / Adjoint au Maire

Re: Data not working

Try rebooting phone and turn on mobile data to send MMS messages. MMS does not consume data.

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