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jrprvs2000
Good Citizen / Bon Citoyen

Data not working on new phone?

Picked-up a used unlocked phone, put the Public SIM card in, but data doesnt seem to be working? Any suggestions? Have I missed a step (or two), or should it just work?

 

Any feedback greatly appreciated....

Tags (2)
JK8
Mayor / Maire

Re: Data not working on new phone?

@jrprvs2000 

 

For data to work make sure cellular data is on and your apn settings are correct.

 

https://www.publicmobile.ca/en/bc/get-help/articles?q=Apn

S--S
Mayor / Maire

Re: Data not working on new phone?

@jrprvs2000 

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone means to turn off your phone and turn it back on again.

 

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  HERE 

 

and go Changing APN Settings On An IPhone

click HERE 

 

How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  HERE 

 

and go Changing APN Settings On Android device

click HERE

 

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

softech
Mayor / Maire

Re: Data not working on new phone?

@jrprvs2000  just data not working?  how about calls and text?  incoming and outgoing?

What do you see on the top of the screen? do you see Public Mobile? and the signal level?

 

If it is just data, it is APN issue.    What kind of phone is that ? brand and model?

 

If iPhone, you might need to plug the phone to a computer, launch iTune to download the latest update and carrier profile

 

If it is an LG, you might have to do a network reset

 

if it is other brands and model , let us know.

jrprvs2000
Good Citizen / Bon Citoyen

Re: Data not working on new phone?

I'll try these suggestions. Thanks very much! JP

jrprvs2000
Good Citizen / Bon Citoyen

Re: Data not working on new phone?

Thanks for the suggestions, will give them a try...

softech
Mayor / Maire

Re: Data not working on new phone?

@jrprvs2000  it has been a week and data still not working?  let us know how it goes....

srlawren
Retired Oracle / Oracle Retraité

Re: Data not working on new phone?


@jrprvs2000 wrote:

Thanks for the suggestions, will give them a try...


@jrprvs2000 if you're still having trouble, could you please tell us your phone's brand and model? 


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