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Good Citizen / Bon Citoyen

Data Not Working

Hi,

 

My data stopped working yesterday but calling and sms seems to work fine. I have redone the APN setup multiple times now but it still doesn't work. I also just made sure my plan is active (I have autopay setup). Please help!

 

Thanks

Town Hero / Héro de la Ville

Re: Data Not Working

@KingInTheNorth hi have you used up your data? check in self serve in plans and add ons if none is showing then it is all used up 

GR
Mayor / Maire

Re: Data Not Working

@KingInTheNorth you also checked that you have data left on your plan? 

Town Hero / Héro de la Ville

Re: Data Not Working

Log into:

 

https://selfserve.publicmobile.ca/Overview/

 

See if you have a data line, if not you may have used all your data.

 

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Good Citizen / Bon Citoyen

Re: Data Not Working

Yep, just renewed it for the month. Have 1gb plus some one time add ons as well

Town Hero / Héro de la Ville

Re: Data Not Working

@KingInTheNorth hi you can contact moderators via SIMon, click here to submit a ticket: https://publicmobile.ca.ada.support/chat/ they can help resolve your issue

Town Hero / Héro de la Ville

Re: Data Not Working

Yeah it sounds like something happened or more appropriately didn't happen upon renewal.

Good Citizen / Bon Citoyen

Re: Data Not Working

Ha! The old remove sim wait 1 min trick worked! Thanks SIMon lol