Current Customer upgrading phone

[jonathonmatula]

Hello

Been with Public for a while now...time to upgrade my phone. 

Ordered a refurbished one through Public Mobile.

When it arrives do I activate it as I would if I were a new customer?

Thanks!

Jonathon

[HALIMACS]

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@darlicious wrote:

@jonathonmatula

You will get a free sim card with your new phone. Just keep it as a spare or use it to refer a friend.

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Great point, @darlicious 

@jonathonmatula ,  don't activate the new SIM card you'll get with the new phone.  If you DON'T have the existing SIM card you were using on the soon-to-be retired device, all you need to do is use the "change SIM" feature under your profile on your self-serve page. 

However, if you still have the SIM card, now you got an extra one to refer someone else to Public Mobile. 

[darlicious]

@jonathonmatula

You will get a free sim card with your new phone. Just keep it as a spare or use it to refer a friend.

[HALIMACS]

No problem, @jonathonmatula 

I added a couple pics to my post for reference.

[jonathonmatula]

Great! Thank you!

[Triguy]

If the sim is the same size as your current phone then just swap the sim.  If it is a different size then punch out the appropriate size and log into your account to change the sim then put the new sim in your phone.

[HALIMACS · Accepted solution]

@jonathonmatula 

Nope.   You just put the existing SIM card into the new phone, and you're good to go.

Make sure the correct SIM card size (using adapter on/off) is being used in the SIM tray for the new device.