10-12-2021 06:21 PM - edited 01-06-2022 03:45 AM
Hello
Been with Public for a while now...time to upgrade my phone.
Ordered a refurbished one through Public Mobile.
When it arrives do I activate it as I would if I were a new customer?
Thanks!
Jonathon
Solved! Go to Solution.
10-12-2021 06:32 PM
@darlicious wrote:You will get a free sim card with your new phone. Just keep it as a spare or use it to refer a friend.
Great point, @darlicious
@jonathonmatula , don't activate the new SIM card you'll get with the new phone. If you DON'T have the existing SIM card you were using on the soon-to-be retired device, all you need to do is use the "change SIM" feature under your profile on your self-serve page.
However, if you still have the SIM card, now you got an extra one to refer someone else to Public Mobile.
10-12-2021 06:26 PM
You will get a free sim card with your new phone. Just keep it as a spare or use it to refer a friend.
10-12-2021 06:25 PM
10-12-2021 06:24 PM
Great! Thank you!
10-12-2021 06:24 PM - edited 10-12-2021 06:24 PM
10-12-2021 06:23 PM - edited 10-12-2021 06:25 PM
If the sim is the same size as your current phone then just swap the sim. If it is a different size then punch out the appropriate size and log into your account to change the sim then put the new sim in your phone.
10-12-2021 06:23 PM - edited 10-12-2021 06:24 PM
Nope. You just put the existing SIM card into the new phone, and you're good to go.
Make sure the correct SIM card size (using adapter on/off) is being used in the SIM tray for the new device.