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Town Hero / Héro de la Ville

Re: Connect to public network error

@Syl63 Try these these steps to determine your Android version.

  1. From the Home screen, navigate: Apps. > Settings > Backup and reset. ...
  2. Tap Reset network settings.
  3. Tap Reset Settings.
  4. If applicable, enter the PIN, password, fingerprint or pattern then tap Reset Settings again to confirm.
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Good Citizen / Bon Citoyen

Re: Connect to public network error

Take a look if you can access these settings and check for your network operator.

 

  1. From the Home screen, tap Menu.
  2. Select Settings.
  3. Select More settings.
  4. Select Mobile networks.
  5. Select Network operators. Let it scan for available networks.
  6. Select Public Mobile.

If finding an answer is not an option I suggest considering a new budget/midrange option phone. This problem may be software or hardware as well.

 

Cheers.

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Mayor / Maire

Re: Connect to public network error

@Syl63  If the card works in another phone then you have an issue with your device. Try a factory reset and if it still doesn't work then time for a new new phone.

 

Factory reset Galaxy S3:

 

https://www.wikihow.tech/Reset-a-Samsung-Galaxy-S3

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Good Citizen / Bon Citoyen

Re: Connect to public network error

I had this when I first changed to public but after a few hours it was good to go. Maybe you need to wait. That was my experience.

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Mayor / Maire

Re: Connect to public network error

@Syl63 

It would still be extremely helpful if you provided us with the make and model of your phone. What exactly is the error message you are getting? You are sure your phone is unlocked because your former provider supplied you with the code and you performed that function yourself?

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Mayor / Maire

Re: Connect to public network error

@Syl63 

 

Does your phone work with another active SIM card?

 

If your phone does not work with any SIM card, check here to see if your device has been blacklisted:
https://www.devicecheck.ca/check-status-device-canada/

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Great Citizen / Super Citoyen

Re: Connect to public network error

@Syl63 try changing your network to wcdma only, follow these steps:

 

Samsung Galaxy S3

  • tap menu
  • tap settings 
  • tap more settings
  • tap mobile networks
  • tap select network mode
  • tap wcdma only and restart