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Great Neighbour / Super Voisin

Connect to public network error

My sim card is inserted..my plan is activated and works on another phone...the new phone im trying to use is unlocked...but i cannot register to public mobile...its says unable to connect try later

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Mayor / Maire

Re: Connect to public network error


@Syl63 wrote:

My sim card is inserted..my plan is activated and works on another phone...the new phone im trying to use is unlocked...but i cannot register to public mobile...its says unable to connect try later


What do you mean? Where and when does it say unable to register? Where and when does it say try again later?

What make/model/submodel is the phone?

Can you scan for networks and find Public Mobile?

 

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Great Citizen / Super Citoyen

Re: Connect to public network error

@Syl63 

 

Trying turning the phone off removing the SIM then insert the SIM again and turn the phone back on. 

 

You may need to reset your APN settings, if you have a Samsung then the settings will automatically reset. 

 

You can also go into your network setting and manually select another network,  it will give you an error, then go back in and select Public Mobile. 

 

Lastly what phone do you have? 

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Mayor / Maire

Re: Connect to public network error

Try removing and reinserting the sim.  Also try rebooting your phone.

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Town Hero / Héro de la Ville

Re: Connect to public network error

@Syl63 Try resetting your network settings and restart your phone.  Some phones require a network rest to work properly. The make and model of your phone will help. But

20200506_104406.jpg

 In this case see if you can make a call.

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Great Neighbour / Super Voisin

Re: Connect to public network error

I tried removing sim card and re starting

ive tried registrating with Bbell and Rogers..and then public.  All of them say unable to connect...the furst two was instant error...the public mobile takes a while than says the same thing.  I think my phone is galaxy s3

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Mayor / Maire

Re: Connect to public network error

@Syl63 

The APN only affects your data and MMS it has no bearing on calling or SMS texting. If your sim works in a different phone then the issue lies with your phone. What is the make and model? Are you 100% sure it's unlocked? There have many that have told that by their former providers only to discover it was an untruth.

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Town Hero / Héro de la Ville

Re: Connect to public network error

Hi

What is make and model of your phone?

Where did you get it?

Was it used successfully with any provider that you know of.

It may still be locked actually

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Town Hero / Héro de la Ville

Re: Connect to public network error

@Syl63 Try resetting your network settings. 

Samsung Galaxy Tab S3 - Reset Network Settings
  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings. > General management > Reset.
  3. Tap Reset network settings.
  4. Review the info then tap Reset settings. If presented, enter the current PIN, password, or pattern.
  5. Tap Reset.

Restart your phone. Wait 30 seconds and restart it.  See if it works. If it does, reenter your wifi if applicable. Also enable data and try sending an mms message to make sure your apn settings work properly. Welcome to the community.  Stay safe. 

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Great Neighbour / Super Voisin

Re: Connect to public network error

Cant find general management or reset network setting