12-09-2019 10:29 PM - edited 01-05-2022 08:27 AM
I don't think it's a problem with my Public Mobile service--rather, my phone did a factory reset and I can't get data (but text and talk are working)
12-19-2019 12:10 PM
@Carmelina You may be up and running again, but if not and you use an iPhone the current update has had issues breaking data service: Apple iOS 13.3 Release: Should You Upgrade? [Updated]
12-11-2019 11:11 AM
@totalUser ah okay, that makes more sense then. Thanks for the clarification!
12-10-2019 05:00 PM
@srlawren the post changed and the original post and the title did match couple of other posts that popped up just before that which looked like they would need moderators help to resolve here is the original:
@Carmelina wrote:
$21 + tax was automatically debited from my credit card account for my automatic top-up and this is revealed in my transaction history on my self-serve account; however, my account is showing $21 oweing and a $4 balance from my rewards. I checked my credit card history and my card was charged. How do I get this fixed?
12-10-2019 04:02 PM
@totalUser wrote:You should really talk to moderators
@totalUser what for? If the issue really started with a factory reset, then it's a device issue not a service issue. There's no need to reach out to the moderator team for that.
12-09-2019 11:20 PM
@Carmelina wrote:Hey. I don't think it's a mistake on Public Mobile's side. I did a factory reset of my phone and I I can't access my data plan.
If your self serve account doesn't show the data counter as xxx/1024MB (or whatever amount your plan includes) you have used up your plan data.
It might just be APN settings, though:
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
12-09-2019 11:14 PM
@Carmelina wrote:Hey. I don't think it's a mistake on Public Mobile's side. I did a factory reset of my phone and I I can't access my data plan.
Data work before? If it"s a new phone or you're a new customer, factory reset won't always be a fix. You might have to manually enter APN.
12-09-2019 11:11 PM
Hey. I don't think it's a mistake on Public Mobile's side. I did a factory reset of my phone and I I can't access my data plan.
12-09-2019 11:06 PM - edited 12-09-2019 11:06 PM
@Carmelina wrote:$21 + tax was automatically debited from my credit card account for my automatic top-up and this is revealed in my transaction history on my self-serve account; however, my account is showing $21 oweing and a $4 balance from my rewards. I checked my credit card history and my card was charged. How do I get this fixed?
@Carmelina...Log into My Account...is you plan showing Active or something else ? When was your most recent renewal ?
12-09-2019 10:34 PM - edited 12-09-2019 10:38 PM
You should really talk to moderators
Lots of people have renewal problems
The wait may be long
Can you check your payment history in the self-serve? If it doesn't show that payment went through you should write down the reference/transaction number from your credit card statement and pass it to moderators when you talk to them. If it does show as payment made on self-serve payment history, point it out (freak accident I guess) so they can fix it
Is that your only account with public mobile?