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Good Citizen / Bon Citoyen

Cellular Network State: Disconnected

Hello.

   I have a strong signal of about -70 dBm and my phone shows connected to PM. I have airplane mode off and my phone just keeps dialing until it disconnects.  When I go to  : Settings>about phone >status > SIM status > Cellular Network state - it says "disconnected".

What does this mean?  Thank you.

 

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Mayor / Maire

Re: Cellular Network State: Disconnected

@BGKK5153 try a network reset and restart your phone if it doesn't automatically do so.  If this fails, log into your self service account, what is the status? Active or suspended? Thanks. Stay safe. 

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Town Hero / Héro de la Ville

Re: Cellular Network State: Disconnected

@BGKK5153 When I go to  : Settings>about phone >status > SIM status > Cellular Network state - it says "disconnected". 

this just means your mobile data connection isn't enabled. this setting will change when you enable data.

 

does this happen to you with every number you dial?

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Mayor / Maire

Re: Cellular Network State: Disconnected


@BGKK5153 wrote:

Hello.

   I have a strong signal of about -70 dBm and my phone shows connected to PM. I have airplane mode off and my phone just keeps dialing until it disconnects.  When I go to  : Settings>about phone >status > SIM status > Cellular Network state - it says "disconnected".

What does this mean?  Thank you.

 


My bet would be that your cell data is not turned on and so it's giving you a disconnected network.

So what all works. (Or not). Calls in/out? Texts in/out? MMS/browsing?

What do you mean keeps dialing? Surely you're pressing the go button after typing numbers or selecting a contact...depending on the functionality of your phone.

 

Edit: dang it gpixel4 🙂