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Cant pay for upcoming month

coralynmcdowell
Great Neighbour / Super Voisin

I have two accounts.  The new cycle was due yestersay but yesterday and today it doesnt allow me to pay for them.  I go to reactivate plan and it says current plan 0$. Also says plan expired but i cant get a new plan.  The site has a lot of errors on pages.

Thank you 

4 REPLIES 4

gurkim
Good Citizen / Bon Citoyen

Hi sorry to hear that happened with with few times I usually do it on laptop or any other phone with the same card but unfortunately you will have to choose the plan one more time 

Lieux
Oracle
Oracle

Sorry that it was not so easy to renew.... @coralynmcdowell

You can write a message direct to the moderator here..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will answer you few hours upto 2 days...and will help you..

@coralynmcdowell I just rried logging in and everything seems to be ok.

krazykiwi
Mayor / Maire

@coralynmcdowell wrote:

I have two accounts.  The new cycle was due yestersay but yesterday and today it doesnt allow me to pay for them.  I go to reactivate plan and it says current plan 0$. Also says plan expired but i cant get a new plan.  The site has a lot of errors on pages.

Thank you 


Hi, Sorry you are having trouble.

Try clearing the cache, usong a different browser/computer or an incognito window.

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