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Great Neighbour / Super Voisin

Cannot receive some text messages nor calls

Hello,

I recently switched over from Rogers to PM and I do not receive text messages from my brother nor my dad (but I receive them from my co-worker).  I have an iPhone but she doesn't.. nor does my dad/brother.  People cannot call me, and when I call my phone from a landline I hear a constant beeping.  Did I make the transfer incorrectly?

Thanks!
Stephanie


Accepted Solutions
Highlighted
Oracle

Re: Cannot receive some text messages nor calls

Try your old SIM. If it works just keep using it until the PM SIM is functional. Do not close your old account; that will happen automatically. 

 

If your port-in has stalled more than 3 hours you will need moderator assistance by submitting a ticket. To get a ticket click the ? on the lowerr right of this page, enter "ticket", then click "Contact us", then click "Submit ticket", and follow the directions to do so.

Response time is 2 - 5 days so engage a backup plan. Mine is using fongo.com over wifi.

 

When requested be ready to provide the following info:

  • PM SIM card number

  • Rogers account number, exactly as shown on your bill.

  • Rogers phone number

  • the account holder's name, exactly as shown on your bill

  • an Alternate Phone Number; someone else’s, not your own

 


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.

View solution in original post


All Replies
Highlighted
Oracle

Re: Cannot receive some text messages nor calls

Try your old SIM. If it works just keep using it until the PM SIM is functional. Do not close your old account; that will happen automatically. 

 

If your port-in has stalled more than 3 hours you will need moderator assistance by submitting a ticket. To get a ticket click the ? on the lowerr right of this page, enter "ticket", then click "Contact us", then click "Submit ticket", and follow the directions to do so.

Response time is 2 - 5 days so engage a backup plan. Mine is using fongo.com over wifi.

 

When requested be ready to provide the following info:

  • PM SIM card number

  • Rogers account number, exactly as shown on your bill.

  • Rogers phone number

  • the account holder's name, exactly as shown on your bill

  • an Alternate Phone Number; someone else’s, not your own

 


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.

View solution in original post

Highlighted
Good Citizen / Bon Citoyen

Re: Cannot receive some text messages nor calls

Sometimes it's takes a bit for the port to fully go through. 

A few phone resets might work as well.

Highlighted
Mayor / Maire

Re: Cannot receive some text messages nor calls

@stefvanwykHow recent is recently? Do you have voicemail with your Rogers account? During porting aka transfer of number, usually all incoming calls are still routed to the old provider until the port is complete.

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Great Neighbour / Super Voisin

Re: Cannot receive some text messages nor calls

The transfer to PM was done a month ago.  Yes I had voicemail with my old Rogers account, and two weeks ago I setup my new voicemail with my message (name) recording.

Highlighted
Mayor / Maire

Re: Cannot receive some text messages nor calls

@stefvanwykSounds like you will need to contact the moderators to let their tech team figure out what's wrong. Click on the ?, talk to Simon about your problems, once he get some gist of what's going on. Type in Submit Ticket and it will create you a ticket for submission.

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Great Neighbour / Super Voisin

Re: Cannot receive some text messages nor calls

Thanks for your help!  I will submit a ticket.

Highlighted
Good Citizen / Bon Citoyen

Re: Cannot receive some text messages nor calls

anybody have any idea why all of a sudden I cannot receive any text messages??? I can text people phone people & receive calls but cannot receive any text messages

 

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Re: Cannot receive some text messages nor calls


@kimchurch wrote:

anybody have any idea why all of a sudden I cannot receive any text messages??? I can text people phone people & receive calls but cannot receive any text messages

 


By any chance did you just come back from a trip from the U.S. and were using a U.S. roaming add-on that included text messaging?

Highlighted
Good Citizen / Bon Citoyen

Re: Cannot receive some text messages nor calls

I had a USA add on last weekend, my phone was fine until Saturday, so a week since I was using my USA add on - I do this alot & have not had any problem changing back to Canada - though almost everytime I have to get hold of them because the USA add on won't work, they almost everytime have to do something on their end to activate it