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Great Neighbour / Super Voisin

Cannot get pictures in Text

I have been with public mobile for a few years but just moved my sim card to a new phone. (zenfone 5q). I have data, texts, phone etc but cannot receive pictures in a text. I have triple checked my APN settings including the case etc.

 

Can anyone help?

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Town Hero / Héro de la Ville

Re: Cannot get pictures in Text


@tlajdavis wrote:

I have been with public mobile for a few years but just moved my sim card to a new phone. (zenfone 5q). I have data, texts, phone etc but cannot receive pictures in a text. I have triple checked my APN settings including the case etc.

 

Can anyone help?


@tlajdavis  Most of the time the issue is that MMS is missing from the APN type. If possible can you post a screenshot of your APN settings?

Oracle

Re: Cannot get pictures in Text

This is the complete APN settings.  The key settings fields are MMSC, MMS proxy, MMS port and APN type which affect MMS. 

 

Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Town Hero / Héro de la Ville

Re: Cannot get pictures in Text

@tiajdavis Make sure that Data is turned on. If it is try going into your self-serve account and reporting your phone as lost/stolen, log out, wait 5 minutes, log in and report it found then restart your phone.
Great Neighbour / Super Voisin

Re: Cannot get pictures in Text

Woohoo that worked! Smiley Happy

Great Citizen / Super Citoyen

Re: Cannot get pictures in Text


@tlajdavis wrote:

Woohoo that worked! Smiley Happy


@tlajdavis  Could you let us now that which way made it work? There are three suggestions people have made.

 

This way the other people would benefit.