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Can't receive picture via mms

Just123
Good Citizen / Bon Citoyen

I have a lg v30 with public mobile for 3 years. I was able to receive picture via mms but now it's not working anymore since an update a couple months ago. The apn is properly set and my account is active. I'm not sure what to do next...

4 REPLIES 4

ShawnC13
Oracle
Oracle

@Just123 wrote:

I have a lg v30 with public mobile for 3 years. I was able to receive picture via mms but now it's not working anymore since an update a couple months ago. The apn is properly set and my account is active. I'm not sure what to do next...


Are you using a third-party texting app?  There are quite a few articles from last year about this issue

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

@Just123Swap your SIM card into another known working phone to make sure it is a Public Mobile issue.

Just123
Good Citizen / Bon Citoyen

Yes and yes

GinYVR
Mayor / Maire

@Just123Make sure data has been enabled and you have checked via selfserve that you have unlimited Messaging with your plan?

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