cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Can't Connect to Data

Hi there,

 

My mom and uncle just signed up for public mobile's promo this weekend at Walmart. They both have the $25/1 GB plan and their accounts are active.

 

However, for some reason they can only make and receive calls but can’t connect to data. Their data doesn’t seem to work.

 

Any ideas what’s going on?

Mayor / Maire

Re: Can't Connect to Data


@Winning247 wrote:

Hi there,

 

My mom and uncle just signed up for public mobile's promo this weekend at Walmart. They both have the $25/1 GB plan and their accounts are active.

 

However, for some reason they can only make and receive calls but can’t connect to data. Their data doesn’t seem to work.

 

Any ideas what’s going on?


Check compatibility. Data mode on.

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Town Hero / Héro de la Ville

Re: Can't Connect to Data

That plan shows up on their self serve account? 

 

What type of phone is it? Is it new or was it used on another service before? If it's a phone they brought over, they may have to reset the network settings. 

Town Hero / Héro de la Ville

Re: Can't Connect to Data

Check APN settings on the phone..

 

They should be as followed.

 

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Oracle

Re: Can't Connect to Data

@Winning247  some phones namly lg require a network settings reset,  some apple require a carrier update.

Good Citizen / Bon Citoyen

Re: Can't Connect to Data

Thanks for the replies.

 

They both came over from Rogers.

 

My mom’s phone is an LG G2 and my uncle’s phone is Huawei.

 

How exactly do we check/reset the APN and network settings on the phone?

 

Town Hero / Héro de la Ville

Re: Can't Connect to Data

To check apn

 

LG2 says

 

 

  1. Tap System settings.
  2. Scroll down to 'Connectivity,' and then tap Tethering & Networks.
  3. Scroll down to 'Network ,' and then tap Mobile Networks.
  4. Tap Access point names.

 

For the Huawei..I don't know if all are same but here's mine on a P20

 

Settings

Wireless & networks

Mobile networks

Access point names (APNs)

 

Mayor / Maire

Re: Can't Connect to Data


@Winning247 wrote:

Thanks for the replies.

 

They both came over from Rogers.

 

My mom’s phone is an LG G2 and my uncle’s phone is Huawei.

 

How exactly do we check/reset the APN and network settings on the phone?

 


For the LG phone, do a network reset after changing provider before data working again.  

- enable data

- network reset

- restart phone and let PM SIM to setup the APN.  If not set, you need to go setting to configure APN manually.

 

Do the simple thing first for the Huawei phone.  Enable data and restart phone.

Model Citizen / Citoyen Modèle

Re: Can't Connect to Data

Also, you can try power off then power on your phone, it helped another guy get his data working again - you can read about it in his post below:

 

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Data-Service-Stopped/m-p/413553

Good Citizen / Bon Citoyen

Re: Can't Connect to Data

Ok thank you! I will give it a try and let you know if it works.