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Great Neighbour / Super Voisin

Can not enable wifi hotspot

Hi, 

I have tried to enable wifi hotspot but I received the message saying that to enable personal wifi hotspot on this account, contact Public Mobile 

what should I do?

thank you

Model Citizen / Citoyen Modèle

Re: Can not enable wifi hotspot

I don't think it's restricted on account level

Can you check your phone settings

Great Citizen / Super Citoyen

Re: Can not enable wifi hotspot

I'm not sure if this works, but you could try getting an app to create a hotspot while using data. 

Town Hero / Héro de la Ville

Re: Can not enable wifi hotspot

Have you looked at your APN settings. There should be 2. One of them should be sp.mb.com and one should be isp.mb.com, the latter being your tethering APN.


For Android, click:
Settings > More / More Networks / Wireless & Networks > Mobile/Cellular Networks > Access Point Names >

Town Hero / Héro de la Ville

Re: Can not enable wifi hotspot

Also, just in case it is a PM-Side issue, you should send a ticket now, keep working on your issue for sure, but it sometimes takes time to get in touch with @Moderator_Team so starting a ticket just in case seems the best way to go.

 

Creating a support ticket:
Explain your issue to SIMON, seen below:

SIMON

Use as few words as possible to allow the BOT to understand (hotspot not working). Answer his questions until you get here:

Create a support ticket

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team

Moderator Hours
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Re: Can not enable wifi hotspot


@Ed404 wrote:

I'm not sure if this works, but you could try getting an app to create a hotspot while using data. 


From what I remember from apps that create a hotspot when the phone's software doesn't natively support, these apps sometimes are only capable of creating an adhoc network. Some devices can't connect to that type of network and security was sometimes limited to WEP.  That reminds of the days of using Joiku on Symbian S60.

Re: Can not enable wifi hotspot


@Litono wrote:

Hi, 

I have tried to enable wifi hotspot but I received the message saying that to enable personal wifi hotspot on this account, contact Public Mobile 

what should I do?

thank you


There is no lock out at the Public Mobile account level.

 

In your APN settings, I would try using APN type: default,mms,dun

 

Is your phone unlocked from a U.S. carrier?  Some of these phone had the featured disabled in the software.

Good Citizen / Bon Citoyen

Re: Can not enable wifi hotspot


@Litono wrote:

Hi, 

I have tried to enable wifi hotspot but I received the message saying that to enable personal wifi hotspot on this account, contact Public Mobile 

what should I do?

thank you


My Guess is you most likely a Device made for a US Carrier (My guess is AT&T) but Sprint and Verizon are the same.

Moderator

Re: Can not enable wifi hotspot

Hi Litono,

 

If you need further help, you can register a ticket through SIMon, our virutal assistant and we will take a look into your situation!

 

Regards,

Ciprian

PM Mod Team.