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Town Hero / Héro de la Ville

Re: Calls dropping

@fastwagn  your dilemma is interesting. As others have pointed out, Public Mobile and Lucky Mobile use the exact same towers. Perhaps you should create a new post and can elaborate on your dropped calls.

Great Neighbour / Super Voisin

Re: Calls dropping

So I have a family of 4, me, wife, kids.

 

my initial post under my fastwagn account regarding the dropped calls I posted under my correct account. When I replied, I didn't realize I was logged into my daughters account. I HAVE BEEN A PUBLIC MOBILE CUSTOMER FOR 6 YEARS. Not my daughter, it's not a prank.

 

This is real life, calls dropping costantly... I'm haven't posted this problem because I hate this form crap, it's slow and stupid method. I was a customer of PM before the Community forum was even created, so I would CALL and speak to a REAL person. So you won't see my as a member for 6 years on here but I AM.

 

My wife left PM because of all the **bleep**ty service we receive, I'll be doing the same soon as well as my son. I signed up my daughter today and sure enough her plan doesn't etc...etc.. same old same old PM story.

 

I'm unsubsrcibing to this threat, I'll deal with my dropped calls until I switch to Lucky.

 

Take every variable you want for the dropped calls, driving, not driving, in my home, not at home, dozens of different people i'm on the phone, anytime day or night.

 

IT DROPS CALLS and it's not my phone. I put a bell sim card and rogers and they both work for the whole day without a dropped call.

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Mayor / Maire

Re: Calls dropping


@fastwagn wrote:

So I have a family of 4, me, wife, kids.

 

my initial post under my fastwagn account regarding the dropped calls I posted under my correct account. When I replied, I didn't realize I was logged into my daughters account. I HAVE BEEN A PUBLIC MOBILE CUSTOMER FOR 6 YEARS. Not my daughter, it's not a prank.

 

This is real life, calls dropping costantly... I'm haven't posted this problem because I hate this form crap, it's slow and stupid method. I was a customer of PM before the Community forum was even created, so I would CALL and speak to a REAL person. So you won't see my as a member for 6 years on here but I AM.

 

My wife left PM because of all the **bleep**ty service we receive, I'll be doing the same soon as well as my son. I signed up my daughter today and sure enough her plan doesn't etc...etc.. same old same old PM story.

 

I'm unsubsrcibing to this threat, I'll deal with my dropped calls until I switch to Lucky.

 

Take every variable you want for the dropped calls, driving, not driving, in my home, not at home, dozens of different people i'm on the phone, anytime day or night.

 

IT DROPS CALLS and it's not my phone. I put a bell sim card and rogers and they both work for the whole day without a dropped call.


You asked for ideas to resolve the dropped call issue you're currently experiencing. Several community memebers responded with helpful ideas.

It kinda sounds like you're going to leave PM and go to an alternative. If possible could you come back here later and let us all know how you make out and how good it is ?

Good luck wherever you go.

Town Hero / Héro de la Ville

Re: Calls dropping

@fastwagn  Sorry to hear about your issue. I wonder if Public Mobile is lacking coverage in your area.

Did you think service changed recently for you OR was it always like this?

 

@melanssd, apologies for "hijacking" your post. Please keep us informed of your status.

Great Neighbour / Super Voisin

Re: Calls dropping


@LovesToPM wrote:

@fastwagn  Sorry to hear about your issue. I wonder if Public Mobile is lacking coverage in your area.

Did you think service changed recently for you OR was it always like this?

 

@melanssd, apologies for "hijacking" your post. Please keep us informed of your status.


Dropped calls have been an issue for at least 2-3 years now. My coverage in my area is fine, I live in Barrie its a large city. Besides doesn't matter where I live because I travel ALL over the GTA. I could be in Hamilton, Pickering, Newmarket, Muskoka, Toronto, Markham, doesn't matter still dropped calls. The times I tried another family members sim from Bell and Rogers I did travel those days all over GTA withone a single dropped call. Put my sim card back in and back to dropped calls. Honestly I've avoided this problem because I can't stand this method of troubleshooting and customer service, I understand why PM does this to save cost to keep plan fess lower. I chimed into this thread to state another PM member was having same issue not thinking I'd have to reply so many **bleep** times, i'm busy and can't keep replying to these posts. Thanks to anyone else who gave positive input that replied to me.

 

BTW since ive been with PM I've iphone 4, 5, 6, 7, 8 and they all dropped calls on PM network. My other family members too, these phone were mostly brand new unlocked bought directly from Apple, some were used.

Mayor / Maire

Re: Calls dropping

 @oliveb08 

Why would you stay for 6 years with such problematic calling? Were you constantly calling 611 for help to no avail?

Seems with the loss of the call centre that this is not the right fit for you anymore. This is now the support model. Your fellow customers can try to help or you send private messages to the employees called moderators.

Deputy Mayor / Adjoint au Maire

Re: Calls dropping

I wonder if a recent iPhone carrier update is causing an issue for Telus (PM) 3G calls?

 

It seems affected users are iPhone users without VoLTE using the Telus core network.

 

I can say from personal experience there's no prioritization between any Bell or Telus brands on the RAN / "towers".

Good Citizen / Bon Citoyen

Re: Calls dropping

Thanks for all the suggestions.

 

I don’t believe it is an LTE or coverage issue as it only happens late afternoon, the same locations earlier in the day are fine. 

 

I am not holding the phone either direction, it is in my phone holder in the truck and I am talking on bluetooth. 

 

Everything is crystal clear then out of the blue it will drop, no warning what so ever. 

Good Citizen / Bon Citoyen

Re: Calls dropping

I do not, it was fine all week then Friday it was right back to dropping.