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Great Neighbour / Super Voisin

Blackberry z30 call forwarding feature can not be disabled

I had issue with my BB Z30 call forwarding feature always ON. I tried to turn off, then within two seconds it came back on. I also try to put in the call forwarding number as my public mobile phone number which I hope it goes to my voicemail, does not work. Googled similar issue, and most of the responses are to contacting the carrier. Anyone can help? 

Town Hero / Héro de la Ville

Re: Blackberry z30 call forwarding feature can not be disabled

The forwarding number for voicemail depends on where you live I believe. Did you change it away from the default? You could always factory reset to get it all back to normal.

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Town Hero / Héro de la Ville

Re: Blackberry z30 call forwarding feature can not be disabled

Or I think you could message the mod team and they would provide it. Type @Moderator_Team in the private message recipient box

Oracle

Re: Blackberry z30 call forwarding feature can not be disabled

How about getting a different device and putting the SIM card info it.  Change the call forwarding settings.  Then switch back to the blackberry.

Great Neighbour / Super Voisin

Re: Blackberry z30 call forwarding feature can not be disabled

Thank you, tried with iPhone and once switched back, does NOT work anymore. Somehow BB remember the setting. 

Great Neighbour / Super Voisin

Re: Blackberry z30 call forwarding feature can not be disabled

Factory reset for BB will wipe all the info on the phone. 

Great Neighbour / Super Voisin

Re: Blackberry z30 call forwarding feature can not be disabled

@Moderator_Team can you help on this case? Thanks a lot.

Oracle

Re: Blackberry z30 call forwarding feature can not be disabled

@Mcca Pretty sure call forwarding is managed from your phone; it certainly is with my iPhone. The fastest way to contact the moderator team is via private message. 

Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.


>>> ALERT: response to private messages may be slow. I am not a moderator. Une réponse aux messages privés peut être lente. Je ne suis pas modérateur.
Mayor / Maire

Re: Blackberry z30 call forwarding feature can not be disabled

@Mcca since it worked with the iPhone, this is pretty clearly a phone issue and not something the mods can help with.  Unfortunately, I think your next step would be to do a factory reset.  Please make sure to back up any data you wish to keep that isn't already backed up or synced to a cloud service (e.g. contacts, text messages, photos, videos, music, documents, etc) and then perform the factory reset.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.