New customer. Did not port number over. Using Samsung G386W which is compatible. Android 4.4.2
Half my texts are failing? Not mms, just basic. 3 out of 4 bars for signal strength.
Also not receiving half of the texts being sent to me.
$15 plan, unlimited text and 100 talk minutes with free incoming calls. Phone calls are fine.
Any help would be appreciated .. TIA
@RiverCity try clearing the cache/storage for your messaging app
A few other things to try:
1. reboot phone
2. network reset
3. Toggle airplane mode on, then off
You could also try the PM SIM card in another phone. To help determine whether hardware issue versus PM service problem.
Works fine with my Koodo plan. same phone. could it maybe have something to do with me not outright cancelling Koodo? I really don't want to wipe out all my conversations. Tks
@RiverCity Clear data will wipe them so don't do that step if you want to retain your conversations.
Also consider upgrading your device as that version of Android is old and a security risk.
@RiverCity You account set up may not be completed yet?
What you could do is reset your phone.
Reset Public Mobile as the network. Go into network settings, choose a different network, it will fail. Then go back and choose Public Mobile network.
@RiverCity, another way if you don't want to lose your text messages is you can back-it-up onto Google Drive?
This way, when you update or upgrade Android and come over to the Public Mobile after porting over, you can enable the back-ups and your text messages should be there.
@RiverCity if your phone is full of messages that could be the cause. I'm not sure how much storage you have on your phone?