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Good Citizen / Bon Citoyen

Basic Text Messages failing 50% of time.

Hello All,

New customer. Did not port number over. Using Samsung G386W which is compatible. Android 4.4.2

Half my texts are failing? Not mms, just basic. 3 out of 4 bars for signal strength.

Also not receiving half of the texts being sent to me.

$15 plan, unlimited text and 100 talk minutes with free incoming calls. Phone calls are fine.

 

Any help would be appreciated .. TIA 

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Great Citizen / Super Citoyen

Re: Basic Text Messages failing 50% of time.

@RiverCity try clearing the cache/storage for your messaging app

 

  • open your settings menu
  • tap on apps
  • tap on your messaging app
  • tap clear cache and clear data
  • restart and test

 

 

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Good Citizen / Bon Citoyen

Re: Basic Text Messages failing 50% of time.

Thank you. Question: Will that wipe out all my text conversations?

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Great Citizen / Super Citoyen

Re: Basic Text Messages failing 50% of time.

@RiverCity yes it will

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Mayor / Maire

Re: Basic Text Messages failing 50% of time.

@RiverCity 

A few other things to try:

1. reboot phone

2. network reset

3. Toggle airplane mode on, then off

 

You could also try the PM SIM card in another phone.  To help determine whether hardware issue versus PM service problem.  

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Good Citizen / Bon Citoyen

Re: Basic Text Messages failing 50% of time.

Works fine with my Koodo plan. same phone. could it maybe have something to do with me not outright cancelling Koodo? I really don't want to wipe out all my conversations. Tks

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Mayor / Maire

Re: Basic Text Messages failing 50% of time.

@RiverCity  Clear data will wipe them so don't do that step if you want to retain your conversations.

 

Also consider upgrading your device as that version of Android is old and a security risk.

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Great Citizen / Super Citoyen

Re: Basic Text Messages failing 50% of time.

@RiverCity You account set up may not be completed yet? 

 

What you could do is reset your phone. 

Reset Public Mobile as the network. Go into network settings, choose a different network, it will fail. Then go back and choose Public Mobile network. 

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Deputy Mayor / Adjoint au Maire

Re: Basic Text Messages failing 50% of time.

@RiverCity, another way if you don't want to lose your text messages is you can back-it-up onto Google Drive?

 

This all hinges on an Android app called SMS Backup & Restore, which you can get for free from Google Play. With it, you can back up your text messages to: 

  • Dropbox, 
  • Google Drive,
  • or email account, or even all three of those services

This way, when you update or upgrade Android and come over to the Public Mobile after porting over, you can enable the back-ups and your text messages should be there. 

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Great Citizen / Super Citoyen

Re: Basic Text Messages failing 50% of time.

@RiverCity  if your phone is full of messages that could be the cause. I'm not sure how much storage you have on your phone?