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Great Neighbour / Super Voisin

Bad transmission/reception with new phone

I started using Public in September on my old Sony Xperia and I was getting excellent reception and transmission, even in my basement. In November, I bought a new Google Pixel 3 and was having so-so reception, and horrible transmission everywhere. I thought it was the new phone since my provider hadn't changed, so I complained to Google and they sent me a replacement phone. The replacement phone is slightly better but still has terrible transmission and spotty reception, especially in my basement. Again, I thought it was the phone, but then I realized that calls that were on WiFi instead of on Public Mobile (i.e. WhatsApp or Skype) are fine when I'm at home. The weird thing is that I wasn't having trouble before I switched phones, and my sister is also on Public Mobile and has no problems whatsoever. It's very frustrating as every single call I have has breaks in transmission and reception, especially in my basement. Help? 

Model Citizen / Citoyen Modèle

Re: Bad transmission/reception with new phone

Quick google showed me this https://www.techjunkie.com/google-pixel-and-pixel-xl-signal-problems/ so very likely phone problem. It's more likely software then hardware issue I think. Try factory resetting phone while PM sim is in?

Model Citizen / Citoyen Modèle

Re: Bad transmission/reception with new phone

this type of crap irk's me bigtime. It seems the newer more modern the phones get the **bleep**tier the reception gets like wtf? Isn't it suppose to b a phone for TALKING. I remember phones back in 2003 had crystal clear reception. I never had problems hearing people. These days it seems like reception is out of some 1970s time period. Its disgusting. Most calls sound muffled to some extent. Bcuz the companies that run telcom could care less about making a phone that actually works like a phone. Its a joke.

Mayor / Maire

Re: Bad transmission/reception with new phone

@Shutdown that article is about the 1st gen Pixel devices, released in 2016.  @jzh045 is using a 3rd gen, released 2018.

 

@jzh045 this seems to be a common issue.  More here:

 

https://mobilesyrup.com/2018/12/13/google-pixel-3-xl-call-quality-issues/

https://community.koodomobile.com/android-81490/pixel-3-3xl-call-quality-garbled-static-dropped-call...

https://community.koodomobile.com/android-81490/pixel-3-incoming-calls-dropping-7792144

 


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