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Great Neighbour / Super Voisin

Bad transmission/reception with new phone

I started using Public in September on my old Sony Xperia and I was getting excellent reception and transmission, even in my basement. In November, I bought a new Google Pixel 3 and was having so-so reception, and horrible transmission everywhere. I thought it was the new phone since my provider hadn't changed, so I complained to Google and they sent me a replacement phone. The replacement phone is slightly better but still has terrible transmission and spotty reception, especially in my basement. Again, I thought it was the phone, but then I realized that calls that were on WiFi instead of on Public Mobile (i.e. WhatsApp or Skype) are fine when I'm at home. The weird thing is that I wasn't having trouble before I switched phones, and my sister is also on Public Mobile and has no problems whatsoever. It's very frustrating as every single call I have has breaks in transmission and reception, especially in my basement. Help? 

Model Citizen / Citoyen Modèle

Re: Bad transmission/reception with new phone

Quick google showed me this https://www.techjunkie.com/google-pixel-and-pixel-xl-signal-problems/ so very likely phone problem. It's more likely software then hardware issue I think. Try factory resetting phone while PM sim is in?

Mayor / Maire

Re: Bad transmission/reception with new phone

@Shutdown that article is about the 1st gen Pixel devices, released in 2016.  @jzh045 is using a 3rd gen, released 2018.

 

@jzh045 this seems to be a common issue.  More here:

 

https://mobilesyrup.com/2018/12/13/google-pixel-3-xl-call-quality-issues/

https://community.koodomobile.com/android-81490/pixel-3-3xl-call-quality-garbled-static-dropped-call...

https://community.koodomobile.com/android-81490/pixel-3-incoming-calls-dropping-7792144

 


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