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Good Citizen / Bon Citoyen

Re: All calls disconnect after <1 minute

Tricky getting past the obstructionist AI to open a ticket. I finally managed by using the option that I could not make calls at all. I really appreciate your help on this - I would mark it solved by you as long as that won't somehow close the ticket. Thanks much

Mayor / Maire

Re: All calls disconnect after <1 minute

Maybe these three beeps are network-generated. All the service-based troubleshooting stuff people have mentioned above. They're probably on the right track, but I'm a hardware guy so I tend to look at other faults first, lol. 

 

Or maybe your three beeps are being generated by your phone.

It might be indicating signal dropout/handover at the threshold of your local tower's service area. It might be indicating low battery. It might be indicating some software mechanism which restricts long-distance or roaming charges.

Try to take note of your signal bars and battery charge each time you hear the beeps. Maybe check your Settings (then restart, if you change anything) to confirm the problem isn't your phone itself. 

Good Citizen / Bon Citoyen

Re: All calls disconnect after <1 minute

The phone is a fairly new Samsung, has been rebooted and had the SIM reseated, the battery shows > 60% in every case, I see the issue independent of signal level, and the problem happens on all  local and roaming outgoing calls (have not tested incoming). The fact that many other people have complained of the "3-beep/early termination" syndrome pretty much convinces me that that this is not local to my device, but is probably related to PM's add-on handlers.

Update: incoming calls seem not to be affected

Moderator

Re: All calls disconnect after <1 minute

Hello electro65,

 

Thank you for reaching out regarding your service.

 

Thanks also for your account verification with submitting your ticket.

 

With having looked at the service for your -8957 number, no service errors do appear, but due to how the add-on was presenting itself on your account, an internal ticket - IN0000014297153, has been submitted to our technical team responsible, with the details you've described for the service acting up, trough your posts on the community.

 

We do appreciate your patience and getting in touch and i do hope to see the ticket resolved quickly so that this apparent add-on issue will be resolved quite possibly not just for you but across the board, if required.

 

The turnaround time for this type ticket to be worked on is typically 1-3 weeks.


Have a nice day ahead!


Cornel 
Public Mobile Moderators team 

Mayor / Maire

Re: All calls disconnect after <1 minute

Hi @Cornel_I ,

 

Two things:  Firstly, you should be providing this information to @electro65 via private message, not via reply here.  Secondly, 1-3 weeks???  wow that's an awful turnaround timeframe.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: All calls disconnect after <1 minute

I have to say that I am surprised by the expected 1-3 week turnaround. When I considered trying Public Mobile, my biggest concern was that there was no real time direct support; this does indeed turn out to be a deal-breaker. Perhaps most users do not encounter problems, but really, even a small percentage of users being unable to make normal calls or encounter similar usage problems for weeks is quite unacceptable. 

Good Citizen / Bon Citoyen

Re: All calls disconnect after <1 minute

I would really like to like PM, but...

So, how about this strategy for getting around the long wait: let's say that I am willing to walk away from any add-ons and residual time that I have, and purchase a new SIM with a new phone number assigned. Once that is working ok, I then transfer my original number to the new SIM. Does anyone have an opinion about whether this is likely to work, or is it probable that the PM system will just get further confused? 

 

The technical team got on the case and seem to have resolved the problems. Bravo to them!

Mayor / Maire

Re: All calls disconnect after <1 minute

Hey @electro65 quick follow-up, is everything okay now?  Did you decide to stick with Public Mobile or to move on?


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: All calls disconnect after <1 minute

@srlawren I wrote you a long and detailed response, but the system puked on it with an "Authentication failed" message and the response was lost. I don't feel like recomposing it right now. Maybe I will when my irritation subsides...
Great Citizen / Super Citoyen

Re: All calls disconnect after <1 minute


@srlawren wrote:

 

  Firstly, you should be providing this information to @electro65 via private message, not via reply here.


Umm, I say no on this. It's actually nice to see mods helping on the board like this. We can actually see things getting done around here. Keep up the good work mods.