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reaman91
Great Neighbour / Super Voisin

Alcatel Onetouch A392A flip phone. Can't Send or Receive MMS Picture Messages.

Hey, 

 

I am not techsavvy at all, and i really want to send and receive picture texts on my flip phone. does anybody know how to enable this? possible it has sopmething to do with turning on my data, but i don't even know how to do this. Can anyone help with this issue?

 

Thank you so much, your a hero!

reaman91
Great Neighbour / Super Voisin

Re: Alcatel Onetouch A392A. Can't Send or Receive MMS Picture Messages.

Hey, have you ever figured this out? I'm not techsavvy at all, and i want to send/receive picture texts but caan't 😞 Can anyone help me?

phleva
Good Citizen / Bon Citoyen

Re: Alcatel Onetouch A392A. Can't Send or Receive MMS Picture Messages.

Have you tried setting the correct APN:

 

Check your settings in "Settings/Connectivity/Data Account"

 

Mobile Internet:

APN: sp.mb.com

 

Mobile MMS:

APN: sp.mb.com

Luddite
Oracle

Re: Alcatel Onetouch A392A flip phone. Can't Send or Receive MMS Picture Messages.

@reaman91 Yes, cellular data must be enabled and configured correctly to send/receive MMS. There will be no data usages charges.

Sorry, no idea how to configure a flip phone for data. Did find your user manual https://support.alcatelonetouch.us/hc/en-us/articles/115002213467-A392A-User-Manual


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
reaman91
Great Neighbour / Super Voisin

Re: Alcatel Onetouch A392A. Can't Send or Receive MMS Picture Messages.

 

Hello and thank you for your help! really appreciated!

 

when i go to "Settings/Connectivity/Data Account", I find the followig:

 

Telus MMS:

sp.telus.com

 

Telus SP:

sp.telus.com

 

Is this the same thing? is there something I should change?

 

TY!

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