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what shall i do to reactive my account

chuman
Good Citizen / Bon Citoyen

Hello, 

my account got suspend, what will i do to reactive my account please.

13 REPLIES 13

Monday414
Great Neighbour / Super Voisin

Hello 

 

1-Login to online account 

2- click on reactive my account 

chuman
Good Citizen / Bon Citoyen

I delete my credit card and use my husband's , and it works. yay yay  

thank you all for your help

chuman
Good Citizen / Bon Citoyen

thank you . I will try

popping
Retired Oracle / Oracle Retraité

@chuman wrote:

Hello, 

my account got suspend, what will i do to reactive my account please.


If your account was suspended because of autopay issue, you can buy a topup voucher at Shell gas station to add fund to your account.  Then click the reactivate button on your overview page after login to get your phone working ASAP.  Shell gas station known to activate the voucher qucikly.  You can purchase voucher from other retailer.  But you may need to wait up to a day before use.

 

 

mimmo
Retired Oracle / Oracle Retraité

@ilikepm  before suggesting to contact mods it's best to try to get additional info from the poster or have them try the common fixes. 

 


@ilikepm wrote:

Create a ticket for a moderator by clicking the question mark in the bottom right corner to look into the specific issue why your account was suspended, and then act on their advice.. 


 

mimmo
Retired Oracle / Oracle Retraité

Try deleting your credit card and Adding it again, or buying a voucher from a store  and paying with that.

chuman
Good Citizen / Bon Citoyen

wont let me pay with my credit card, I tried all my credit card , still can't

Ed404
Town Hero / Héro de la Ville

@chuman wrote:

I already sent massage to moderator, haven't reply yet


Let us know if they resolve it.

chuman
Good Citizen / Bon Citoyen

I already sent massage to moderator, haven't reply yet

Ed404
Town Hero / Héro de la Ville

@chuman wrote:

since yesterday, I tried to pay , but it wont let me


Try dialing 611 and paying that way. You could also try just adding funds in self-serve.

chuman
Good Citizen / Bon Citoyen

since yesterday, I tried to pay , but it wont let me

Ed404
Town Hero / Héro de la Ville

@chuman wrote:

Hello, 

my account got suspend, what will i do to reactive my account please.


How long has it been suspended?

ilikepm
Great Citizen / Super Citoyen

Create a ticket for a moderator by clicking the question mark in the bottom right corner to look into the specific issue why your account was suspended, and then act on their advice.. 

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