Hi again @maulikpatelb28
If your renewal is today that means that the payment was due at 23.59 last night. If you pay manually your duedate to pay was yesterday, if you are on autopay your dueday is today. Payment usually cicks in around midnight, but purple have reported to have it lingering for up to 16 hours.
Again it is very much worth the try to talk to them, you may be lucky.
Another option that you do have is to dispute the charges with your credit card provider, but since it is prepaid service they are very likely to decline it. If you have your account screenshots with due dates, it would help.
Also, don't forget that October has 31 days, so if your renewal day was 20th last month, it is 19th this month. And duedate is different depending on method you are using, those on autopay have some extra time as their due date is on the renewal date. (Overview page gives due date for manual payments while the plan page gives due date for autopay, here is the example: my renewal is in 10th of December, if i didn't prepay which i always do i would expect money to come out sometimes the night between 9th and 10th, my overview and the plan page show following
Hope it helps
