unable to log into my account.

[xiaolongxie]

My email address is xxxxxxxxxxxxx.

I tried to login, but got a failure,

tried to reset my password, got another failure.

Please help.

Thanks,

[Triguy · Accepted solution]

I was able to login.  Try using a different browser and incognito mode.  Try clearing your cache and cookies then reboot.

[Naepalm]

@Staliger thats true, thanks for being on the ball and sharing that info. 

[xiaolongxie]

Thank you guys.

Appreciate all your helps!

[Staliger]

@Naepalm Yup. That's true. On the other hand, there can be different errors for login, for example, if the person forgot username/password. Now, I see "Sorry, your login attempt failed. Please try again." error for me. Sometimes, there were reports about white page. So, it would be great to get more info from topic starter, but I guess, it is regarding the issue we all have now, so don't worry @xiaolongxie . It will be fixed for all of us soon.

[gpixel]

@xiaolongxie apparently there is something wrong with the self serve right now. try again in a few hours. and use incognito/private mode

[Naepalm]

@Staliger I think there is an issue with the website. The mods are going to get barraged...

[Staliger]

@xiaolongxie please delete your email as it is a public forum. Click on ? on bottom right of the page and follow directions to create a ticket and contact moderators. They can restore access for you.