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knw
Good Citizen / Bon Citoyen

service isnt working

Hi my service on my phone stopped working so i can call text or use data and i can't login to my account or reset my password. 

knw
Good Citizen / Bon Citoyen

Re: service isnt working

i meant to say cant**

Town Hero / Héro de la Ville

Re: service isnt working


@knw wrote:

Hi my service on my phone stopped working so i can call text or use data and i can't login to my account or reset my password. 


@knw

Stopped working at account renewal time?what about calling 611 ?

Mayor / Maire

Re: service isnt working

@knw

Only a moderator can help access your self service account.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But, it takes a few days for response.

 

When was your renewal date?

Good Citizen / Bon Citoyen

Re: service isnt working

Your account may be temporarily suspended for one reason or another. 

knw
Good Citizen / Bon Citoyen

Re: service isnt working

what do you mean renewal date? like the monthly payment?

Town Hero / Héro de la Ville

Re: service isnt working


@knw wrote:

what do you mean renewal date? like the monthly payment?


@knw

Yes....

knw
Good Citizen / Bon Citoyen

Re: service isnt working

the 22nd but it stopped working 3 days ago...

knw
Good Citizen / Bon Citoyen

Re: service isnt working

nope and it just says to go online

Town Hero / Héro de la Ville

Re: service isnt working


@knw wrote:

nope and it just says to go online

 

@knw

Without access to your account only option is messaging a moderator and waiting...you get no info calling 611?