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Great Neighbour / Super Voisin

reactivate suspended account

I've updated my auto pay credit account info a few hours after my account was suspended.  Do I still need to submit a payment or the system will do the auto pay by itself?


Accepted Solutions
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Deputy Mayor / Adjoint au Maire

Re: reactivate suspended account

Pay the amount of your Plan

Hit reactivate/resume.

Reboot your phone.

 

WAIT ...edit - is your account renewing today or tomorrow?

If you still have services and on autopay do not do anything, this is the normal renewal process.

 

If you did lose services because you were suspended then:

Pay the amount of your Plan

Hit reactivate/resume.

Reboot your phone.

 

If it was suspended more than 90 days though you lost your account/number.

View solution in original post


All Replies
Highlighted
Deputy Mayor / Adjoint au Maire

Re: reactivate suspended account

Pay the amount of your Plan

Hit reactivate/resume.

Reboot your phone.

 

WAIT ...edit - is your account renewing today or tomorrow?

If you still have services and on autopay do not do anything, this is the normal renewal process.

 

If you did lose services because you were suspended then:

Pay the amount of your Plan

Hit reactivate/resume.

Reboot your phone.

 

If it was suspended more than 90 days though you lost your account/number.

View solution in original post

Highlighted
Mayor / Maire

Re: reactivate suspended account

Try adding funds to your account then click on the re-activate account link on the top right of your suspended overview page.

 

If re-activate link doe not work, you can try the lost/stolen phone trick.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. 
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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