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Great Neighbour / Super Voisin

"Your account has been suspended" "Account Status: Plan Expired"

Good evening,

 

My self serve page is telling me this:

 

"Your account has been suspended. Make a payment to reactivate your current plan.

Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service."
 
When I click "Reactivate Current Plan" it now says I have $0 amount due, though it made me add $64 to my account earlier. My available funds is $70 now, but my phone still has no plan. I selected the $120 plan to be renewed on the 7th but I guess it failed and now I'm stuck here? It's also telling me:
 
"You must make a payment by Jan 7, 2017 to keep your phone number and any remaining add-ons."
 
But how can I make a payment when my amount due is $0?
Model Citizen / Citoyen Modèle

Re: "Your account has been suspended" "Account Status: Plan Expired"

This is something MOD team can help  @Shazia_K

Oracle

Re: "Your account has been suspended" "Account Status: Plan Expired"

If you have no phone service and cannot wait for a moderator I think you can get the phone working by doing the following:

 

1. make a 1 time payment of $50 thus increasing Available Funds to $120, logout

2. login to your account, click Change Plan, pick the 90 day provincial calling, texting, 6 GB data (i.e. $120), click activate now, logout

3. wait a few minutes, reboot your phone and check for service

4. private message a moderator to correct your plan to the promo

 

Good luck.

 

 


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Great Neighbour / Super Voisin

Re: "Your account has been suspended" "Account Status: Plan Expired"

Interesting... I may do that.

Great Neighbour / Super Voisin

Re: "Your account has been suspended" "Account Status: Plan Expired"

Wild. When in the "Change Plan" screen after making the selections you outlined, it magically gave me the option to reup on my current plan (The $120 12GB plan), and it actually worked. Who knows why, anyways thanks for the help lol.

Model Citizen / Citoyen Modèle

Re: "Your account has been suspended" "Account Status: Plan Expired"

great - what does it show in available funds now ?

Great Neighbour / Super Voisin

Re: "Your account has been suspended" "Account Status: Plan Expired"

$6