cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Model Citizen / Citoyen Modèle

"Your account has already enough balance.".

Hi Public Community,

I don't have autopay enabled on my account, I like to pay manually each month. Today I tried to make a payment with my credit card and it didn't go through. In red letters there was a message at the top of the screen: "Your account has already enough balance." 

 

It still shows available funds $0 and the amount due. 

I searched the community posts about this topic and there have been various responses. Some people have said they did nothing and it went through later. Others had to contact a moderator. Someone said they paid again and then both payments went into their account.

Does anyone have experience with this?

Tags (1)
Model Citizen / Citoyen Modèle

Re: "Your account has already enough balance.".


@Lorca wrote:

Hi Public Community,

I don't have autopay enabled on my account, I like to pay manually each month. Today I tried to make a payment with my credit card and it didn't go through. In red letters there was a message at the top of the screen: "Your account has already enough balance." 

 

It still shows available funds $0 and the amount due. 

I searched the community posts about this topic and there have been various responses. Some people have said they did nothing and it went through later. Others had to contact a moderator. Someone said they paid again and then both payments went into their account.

Does anyone have experience with this?


Click on payment history. Maybe you had payment go through and it is just a glitch.

Mayor / Maire

Re: "Your account has already enough balance.".

No, sorry, but if the second payment solution is a possibility, you could just make a $1 payment and see what happens.

Mayor / Maire

Re: "Your account has already enough balance.".

@LorcaAre you in the midst of a plan renewal?

Model Citizen / Citoyen Modèle

Re: "Your account has already enough balance.".


@GinYVR wrote:

@LorcaAre you in the midst of a plan renewal?


Payment due Aug. 18.

Model Citizen / Citoyen Modèle

Re: "Your account has already enough balance.".

@YVR Checked payment history, no payment showing.

Mayor / Maire

Re: "Your account has already enough balance.".

@LorcaIf you still have service I would just let the renewal process go through and check tomorrow.

Model Citizen / Citoyen Modèle

Re: "Your account has already enough balance.".

Why would you not enable Autopay as a backup? Saves you $2/month and as long as you top up manually prior to the payment date it will never get used. That might also avoid the situation you're in where some type of glitch is affecting things.

Model Citizen / Citoyen Modèle

Re: "Your account has already enough balance.".

@JackQuint Thanks for your suggestion to enable autopay but I prefer to do it myself. Also some of the people who have had this problem have been on autopay.

Mayor / Maire

Re: "Your account has already enough balance.".


@Lorca wrote:

@JackQuint Thanks for your suggestion to enable autopay but I prefer to do it myself. Also some of the people who have had this problem have been on autopay.


I don't think problems you mention are when there's a balance. You can still do manual deposits into your account and have a payment card registered and get the free 2 bucks.

I use a prepaid "credit" card gift card to satisfy autopay for the $2. I otherwise have a balance so it never hits the card.

Need Help? Let's chat.