Community

ramona30 · ‎08-20-2021

Hello

For a few months from now, every month, I receive a message which tells me that you didn't receive the payment. My setting is for an automatic payment, why this story is repeating every month???? I wish if you can be fixed and do not have this problem again, please!!!

Have a nice day, Ramona P

JK8 · ‎08-20-2021

@Meow wrote:
@JK8 wrote:
This is the messaging that everyone gets at renewal time. Just ignore it as long as all your services are working. It’s annoying and has been brought up multiple times in this forum.
Interesting but I never got that kind of message? I get 'your payment is due in x days' and 'your plan has been renewed, etc.'

I misunderstood. I thought it was the standard messaging in self service at renewal OP was talking about.

Meow · ‎08-20-2021

@JK8 wrote:
This is the messaging that everyone gets at renewal time. Just ignore it as long as all your services are working. It’s annoying and has been brought up multiple times in this forum.

Interesting but I never got that kind of message? I get 'your payment is due in x days' and 'your plan has been renewed, etc.'

Anonymous · ‎08-20-2021

@ramona30 wrote:
The thing that it is not working, I have to open the site and do the payment.

@ramona30

you can Remove your credit card and Logout and

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,>> you will say forgetting and they will Reset for you,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

esjliv · ‎08-20-2021

@ramona30 wrote:
The thing that it is not working, I have to open the site and do the payment.

OH, @ramona30 , that would be very annoying indeed!

Well, I guess you know how to get services back - by making a payment.

If this is failing every renewal, the only way to fix it is make a top up payment on your account to get services back.

But, if I were you I would be submitting a TICKET EACH TIME AUTOPAY FAILS - that's ridiculous!

Tell this to CSA

Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile CSA) by clicking on the bottom, right chat bubble.
OR
Private message the CSA here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

ramona30 · ‎08-20-2021

The thing that it is not working, I have to open the site and do the payment.

Anonymous · ‎08-20-2021

@ramona30

if your payment going through
just ignored and deleted

JK8 · ‎08-20-2021

@ramona30 wrote:
Hello
For a few months from now, every month, I receive a message which tells me that you didn't receive the payment. My setting is for an automatic payment, why this story is repeating every month???? I wish if you can be fixed and do not have this problem again, please!!!
Have a nice day, Ramona P

This is the messaging that everyone gets at renewal time. Just ignore it as long as all your services are working. It’s annoying and has been brought up multiple times in this forum.

Community

plan expired