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volverse
Great Neighbour / Super Voisin

plan expired

Hi there, Two days ago I've changed my plan from 25$ to 10$ as that was my balance on my account. The day after my account has been suspended. I toped up via credit card for amount 10$ - nothing has changed. I bought voucher as well so I toped up another 28$. Right now I have 38$ balance and my account is still suspended and the pop up: " plan expired". How can I fix this? Thanks!

Tags (1)
abTest
Mayor / Maire

Re: plan expired

@volverse, When you log into your self server, what is the plan that you see?  Is it the old plan or the new one. If it is the new one, you can try the lost / unlost trick.  It might re-activate your plan.  Go into self serve, report your phone as lost.  Log out, wait a few minutes, and then log in and mark it as no longer lost (I'm not sure what the actual wording is).  Then restart your phone.  This often forces the system to reset.

 

volverse
Great Neighbour / Super Voisin

Re: plan expired

@abTestI can see the current plan, the one that supposed to work right now, not the old one

abTest
Mayor / Maire

Re: plan expired

Then go ahead ad try the trick.  Might work...

srlawren
Retired Oracle / Oracle Retraité

Re: plan expired

@volverse this is a common issue that happens when people are downgrading their plans, for whatever reason.  The workaround @abTest mentioned typically resolves it.  If not, you will need to send a private message to the moderator team for assistance.  You can learn how by reading this knowledge base article:  https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
wilts
Great Citizen / Super Citoyen

Re: plan expired

Best thing to do is contact a moderator: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Only available till 9pm I believe however they will help you resolve this.

I am not a mod I cannot help you.  Copy and paste the above link to send a private message.

 

Wilts

z10user4
Mayor / Maire

Re: plan expired


@wilts wrote:

Best thing to do is contact a moderator: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Only available till 9pm I believe however they will help you resolve this.

I am not a mod I cannot help you.  Copy and paste the above link to send a private message.

 

Wilts


Yeah uh that's 9pm eastern and you posted at around 10 to 10 ET.

 

Yes, try the lost/stolen trick and then even the add another $1 trick. Although the fact that you've added even more may preclude the need for trying the other $1.

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