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whatsgonewell
Great Citizen / Super Citoyen

Re: plan change not going through

Did all those steps... from my iMAC .. Says the plan will take effect Nov 23rd.

 

Thanks for staying on this.. I will let you know if in fact that happens.

z10user4
Mayor / Maire

Re: plan change not going through


@whatsgonewell wrote:

Did all those steps... from my iMAC .. Says the plan will take effect Nov 23rd.

 

Thanks for staying on this.. I will let you know if in fact that happens.


So from what I can gather from you...you were on a 90 day plan.

You may or may not be aware that doing immediate plan changes loses all that you paid for just a month ago and you've only used a month of it. There are no refunds or pro-rated credits or paying the difference...nothing. Gone. 2 months of pre-paid service. As you went through the process it would have warned about that.

 

Or maybe you don't care and you just wanted some new data...and that's fine...it's your money.

whatsgonewell
Great Citizen / Super Citoyen

Re: plan change not going through

Desperate to get Data .. and it looked like the best option ...  15 gb...  Is there a better, more affordable way to add that data?

whatsgonewell
Great Citizen / Super Citoyen

Re: plan change not going through

There was no error message... eventually I saw that it  just passively set the next day for implementation, even though the button said 'Right Now'

 

 

whatsgonewell
Great Citizen / Super Citoyen

Re: plan change not going through

What's the most ecomomical way to get a lot more data when I've run out with so much time left in my plan?

z10user4
Mayor / Maire

Re: plan change not going through


@whatsgonewell wrote:

What's the most ecomomical way to get a lot more data when I've run out with so much time left in my plan?


"Most economical"? There isn't one. Although someone posted something about a promo from Koodo that had a signing bonus that would cover your "loss".

 

So what's the news with your service and plan? You said active. You said something this date. What has happened?

 

whatsgonewell
Great Citizen / Super Citoyen

Re: plan change not going through

Still hasn't drawn on the funds...  so no change.

Thanks for caring.

z10user4
Mayor / Maire

Re: plan change not going through


@whatsgonewell wrote:

Still hasn't drawn on the funds...  so no change.

Thanks for caring.


Are you able to post a screenshot of your overview page? Blank out personal information of course.

whatsgonewell
Great Citizen / Super Citoyen

Re: plan change not going through

Screen Shot 2018-11-23 at 7.37.27 AM.png

 Is this helpful?

 

 

z10user4
Mayor / Maire

Re: plan change not going through


@whatsgonewell wrote:

 

 Is this helpful?

 

 


Yes. So that $180 plan shown...is that the one you were on or the one you wanted to get to get a new bucket of data?

Maybe post a screenshot of the page when you click on Plan Details just under there too.

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