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Great Citizen / Super Citoyen

plan change not going through

I have enough funds in my account and need a new plant ( more data) .. I go through the process, no errors show up. and yet in the end, the funds in the account are not used, and I still have no data.


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Mayor / Maire

Re: plan change not going through


@whatsgonewell wrote:

this is the one to get a bucket of data


I see you got the 1gb add-on.

I'd actually go for the 24gb at 3G speed for $150 but it's your business.

 

And the lost/stolen procedure didn't change anything? Is this the plan you wanted to do an immediate plan change to? Because it looks like nothing is different. You have the same renewal date in late January. Your immediate plan change would have changed your renewal date. And late January is not 90 days from now. A future plan change would indicate that in this page too. But that's not there either.

 

It seems as though you just dumped a couple hundred dollars in and left it at that.

 

If you're willing to forfeit the remaining 2 months then I'd click on that Change Plan button there and choose change plan now and the money is there already and away you go with a new bucket of data.

 

Edit: Oh right...if you're wanting to do an early renewal of your plan then you would need mod help.

View solution in original post


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Mayor / Maire

Re: plan change not going through


@whatsgonewell wrote:

I have enough funds in my account and need a new plant ( more data) .. I go through the process, no errors show up. and yet in the end, the funds in the account are not used, and I still have no data.


Is this maybe the last day of your term?

Are you trying to do immediate plan change or future?

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Great Citizen / Super Citoyen

Re: plan change not going through

trying to do it immediately ... no Data!

Highlighted
Mayor / Maire

Re: plan change not going through


@whatsgonewell wrote:

trying to do it immediately ... no Data!


And last day? If it's the last day then this really isn't the best time to be mucking about in the account.

What is your account status? Active, Plan Expired, Suspended, Lost

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Great Citizen / Super Citoyen

Re: plan change not going through

active I think..  How can I tell?

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Great Citizen / Super Citoyen

Re: plan change not going through

I checked.. yes it's an Active plan.

 

Thanks for the support...

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Mayor / Maire

Re: plan change not going through


@whatsgonewell wrote:

I checked.. yes it's an Active plan.

 

Thanks for the support...


Does it show your plan that you've had or does it show the plan you wanted?

 

What is the date for renewal?

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Great Citizen / Super Citoyen

Re: plan change not going through

Jan 29

Highlighted
Great Citizen / Super Citoyen

Re: plan change not going through

It shows the plan I wanted.

Highlighted
Mayor / Maire

Re: plan change not going through


@whatsgonewell wrote:

It shows the plan I wanted.


It would be rather more helpful to answer all the questions as they come as I was in the middle of typing something else to you and saw this reply.

 

So...

 

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

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