@Ekroop wrote:
My ph is suspended, I don't remember my pin, or use id
@Ekroop what about logging into your Self Serve account? Sign in here with your email: https://selfserve.publicmobile.ca
If you never created a Self Serve account, you can do that here: https://selfserve.publicmobile.ca/self-registration/
To reactivate a suspended plan all you need to do is top-up your balance to keep the current plan going.
You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.
After 90 days of non-payment, your account will be permanently deactivated, which means you will:
1-Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.
If you cannot remember your Account PIN look at texts from when you activated with PM, it should have been texted to you when activated.
If you cannot find that only the Moderators can help you get or change your PIN.
To contact the Public Mobile Moderator_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Moderators (PM Customer Service Representatives)
