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Great Neighbour / Super Voisin

phone deactivation

Why was my phone deactivated when I have autopay,Why was I not informed by email of the deactivation


Accepted Solutions
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Mayor / Maire

Re: phone deactivation

When you log into your account - do you have a reactivate button?  If not then submit a ticket to a moderator.

Submit a ticket to a moderator.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   ->Click on chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me

View solution in original post


All Replies
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Mayor / Maire

Re: phone deactivation

When you log into your account - do you have a reactivate button?  If not then submit a ticket to a moderator.

Submit a ticket to a moderator.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   ->Click on chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me

View solution in original post

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Mayor / Maire

Re: phone deactivation

@olwynvaz Check your account as @Triguy says, if there is a reactivate button and your Additional funds show your plan amount, try clicking it and making a $1 payment.

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Mayor / Maire

Re: phone deactivation

Is it deactivated or suspended or expired? Can you login to your account and check your status?

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Mayor / Maire

Re: phone deactivation


@olwynvaz wrote:

Why was my phone deactivated when I have autopay,Why was I not informed by email of the deactivation


What do you mean "deactivated" ? When you log into My Account does it say Active or something else ? Are any features still working...texting or talk or data ?

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Mayor / Maire

Re: phone deactivation


@olwynvaz wrote:

Why was my phone deactivated when I have autopay,Why was I not informed by email of the deactivation


@olwynvaz  Unfortunately AutoPay has issues from time to time. It would be nice if Public would send out an email to inform their customers that there was a problem but unfortunately they don't. So if you are going to rely on AutoPay and your phone gets suspended you will need to reactivate it manually.

 

Another option is to enter the payment into your account a couple of days before your plan renewal date.

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Mayor / Maire

Re: phone deactivation


@olwynvaz wrote:

Why was my phone deactivated when I have autopay,Why was I not informed by email of the deactivation


Autopay has problems sometimes. To prevent this in the future, it is better to top up your plan manually before deadline. Leave Autopay activated to have $2 credit. 

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Good Citizen / Bon Citoyen

Re: phone deactivation

I would advice you to please log in online and check if its Auto pay or not? Normally you do get sms if the bills are avaible or bills paid.

 

Thanks!