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DZIAN · ‎10-25-2021

I need to change the credit card number that pays for the account. I am not remembering my password so I have been blocked since yesterdayHOW do I get around

softech · ‎03-01-2023

@DZIAN wrote:
now my text to the United States that I pay monthly is not functioning and I have no access to my account, I tried again this evening many times and than I am asked to pay 2 dollars to get more info

@DZIAN you have no access to My Account? as in password issue? Try to reset the password or open ticket with PM support to get the password reset

you can also call *611 or 1.855.4PUBLIC and then make payment if you know the 4 digits pin

What you meant by you need to pay 2 dollars for more info? you meant your amount due is $2?

dust2dust · ‎03-01-2023

If you're using vouchers to pay then you don't need to worry about the registered card. You'll still get the $2 reward even though you don't the card and even though it's expired.

What recording do you get when you dial 611?

DZIAN · ‎03-01-2023

now my text to the United States that I pay monthly is not functioning and I have no access to my account, I tried again this evening many times and than I am asked to pay 2 dollars to get more info

DZIAN · ‎03-01-2023

I have been purchasing voucher in stores for 2 years now .I simply need to change my credit card number and cannot access the account

dabr · ‎10-25-2021

@DZIAN wrote:
I need to change the credit card number that pays for the account. I am not remembering my password so I have been blocked since yesterdayHOW do I get around

@DZIAN If you need to make a payment urgently, while trying to sort out/get help from PM customer support with your CC, then you could purchase a voucher for the time being.

They're available from most retailers, gas/convenience store and then add it via the 611 service (make sure to enter the correct 12 digit voucher PIN). Another option for immediate payment is recharge.com but they charge a small fee for the convenience.

Yummy · ‎10-25-2021

The account might be only temporarily locked for an hour due to too many (5) attempts. You might want to wait an hour and try again.

If you are positive, you entered id/pass correctly before being locked out, try different browser.

If you still have issue logging in, try the Forgot password link to reset the password. You will need to answer security questions, though.

If you don't know the answer to the security questions, you can open a ticket with mod to have it reset.

Please define 'the process jams up'. What message do you get?

DZIAN · ‎10-25-2021

I did the forgotten password and 24 hours later I am still locked up

DZIAN · ‎10-25-2021

I have clicked forgotten password this is where the process jams up

Triguy · ‎10-25-2021

Try the forgot password link.

https://selfserve.publicmobile.ca/forgot-password/

If you still need assistance then submit a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Anonymous · ‎10-25-2021

@DZIAN

you can try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

t_p · ‎10-25-2021

@DZIAN wrote:
I need to change the credit card number that pays for the account. I am not remembering my password so I have been blocked since yesterdayHOW do I get around

@DZIAN

Have you tried the "Forgot password" feature?

Sometimes, when you tried too many times unsuccessfully, you could be locked out. Try again after ~1 hour.

softech · ‎10-25-2021

@DZIAN wrote:
I need to change the credit card number that pays for the account. I am not remembering my password so I have been blocked since yesterdayHOW do I get around

Not sure if you have tried the Forgot Password link yet,. You will have to enter the email address used. They will ask you a security question after.

If you are still unable to get your password reset, open a ticket with PM and they can sort it out for you.

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.