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Great Neighbour / Super Voisin

payment

my payment was due on the 12 of sept. and I made a payment on Sept.21 but it still showing balance of 42$ and my plan is only 45.00


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Retired Oracle / Oracle Retraité

Re: payment


@kjeff8020 wrote:

my payment was due on the 12 of sept. and I made a payment on Sept.21 but it still showing balance of 42$ and my plan is only 45.00


if your service has stopped working, top up an amount of at least $3 to get your service working again.

View solution in original post


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Mayor / Maire

Re: payment


@kjeff8020 wrote:

my payment was due on the 12 of sept. and I made a payment on Sept.21 but it still showing balance of 42$ and my plan is only 45.00


Sorry @kjeff8020  it's a little confusing.

 

Is your phone plan working atm?

 

Perhaps if you added a screenshot of your payment history for the last 30 days, we could help to explain it. And please remember to block any personal info as this is public forum.

 

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Mayor / Maire

Re: payment

@kjeff8020 Do you have Autopay? Is your status Active? If yes, and you have Available funds = $42, it is fine. They will be deducted for your next billing cycle.

Highlighted
Mayor / Maire

Re: payment


@kjeff8020 wrote:

my payment was due on the 12 of sept. and I made a payment on Sept.21 but it still showing balance of 42$ and my plan is only 45.00


Dial 611 to get an update of account status.Is the phone working right now ?

Highlighted
Retired Oracle / Oracle Retraité

Re: payment


@kjeff8020 wrote:

my payment was due on the 12 of sept. and I made a payment on Sept.21 but it still showing balance of 42$ and my plan is only 45.00


if your service has stopped working, top up an amount of at least $3 to get your service working again.

View solution in original post

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Great Citizen / Super Citoyen

Re: payment

Hi @kjeff8020 

 

make a one time payment of $3.00 to make your service active then double check to see if you have Auto Pay setup.

 

double auto pay under the payments tab at http://selfserve.publicmobile.ca   

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Great Citizen / Super Citoyen

Re: payment

@kjeff8020 

Since this is a prepaid service you must pay ahead each 30 days. I would setup autopay to top up the remaining balance and going forward you won’t fall behind on your service.

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Great Neighbour / Super Voisin

Re: payment

 

edited by computergeek541: removed picture from message

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Mayor / Maire

Re: payment

 @kjeff8020 

So yes...you need another $3 to renew. If your balance isn't enough to pay the plan cost it can't renew.

Highlighted
Mayor / Maire

Re: payment

@kjeff8020  important:  on the post of your screenshot click the 3 dots on the right and edit your post. Delete your screenshot as your full name and account number shows on it.

 

After that is deleted. Click your badge on top right and select My Profile". Scroll to the bottom to your pictures and delete the picture from there as well.

 

This is a public forum and everyone can see it.

 

Your screenshot shows you pay $45 per 30 days for your plan. You have a balance of $42. So to reactive your service you have to add another $3.

 

Or since you have $42. Consider dropping down to the $40 plan for 4.5 gigs. 500 mb bonus data for autopay. Bringing total data to 5 gigs per 30 days for $40. But you have to add auto-pay for the 500mb bonus.

 

Also autopay gives you a $2 discount per 30days.

 

If you want to add your card log into your account and click "Payment" then you will see "Manage autopay"

 

Screenshot_20200201_045056.jpg

 

If you switched to that plan the funds will be debited from your $42 available balance and you'd be back in business.

 

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