@DCampbell wrote:
I have 2 cells phone registered to me, one for me one for my son. I have paid mine but it wont let me pay for my son's. it not even showing up on the account. how can i speak to agent or get this resolved so i can get his hone working again?
If you do not know the username (email) of the other account contact a moderator for assistance. You should have received a welcome message from PM sent to each email account.
Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
