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Great Neighbour / Super Voisin

payment/activation bug after changing plan?

wtf1.pngwtf2.PNG

 

 

So basically I threw a voucher on my account, changed my plan to the 25 dollar plan in the image and look at my transaction history

for whatever reason nothing is working I can't call/text anymore even though the plan is seemingly activated? Any suggestions? =S

I dont understand why 

Mayor / Maire

Re: payment/activation bug after changing plan?

@devchaps   First try rebooting your phone.  Also try powering off phone and removing and re-inserting SIM after a 5 min wait and restart phone.

Oracle

Re: payment/activation bug after changing plan?

@devchaps As you've already paid, try these tricks:

a) Lost/Stolen Trick 

1. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Suspend Service >> logout

2. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Resume Service >> logout

3. wait a few minutes, reboot your phone and check for service

 

b) $1 Trick

1. login to your account >> Payment >> One TIme Payment >> follow the direction to pay $1 >> logout

2. wait a few minutes, reboot your phone and check for service

 

If neither work, you need assistance from the moderators. To get a ticket:

  1. the ? on the lower right of this page,

  2. enter "ticket",

  3. click "Contact us",

  4. click "Submit ticket",

  5. login manually if your username/password are not filled in,

  6. click the drop down menu (in the white area),

  7. pick the topic that fits your issue and follow the directions to submit it,

Response time is 2 - 5 days so engage a backup plan. Mine is using fongo.com over wifi.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Oracle

Re: payment/activation bug after changing plan?

@devchaps Would appreciate an update once the moderators have responded then fixed the issue. It will help us gage current response times.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Great Neighbour / Super Voisin

Re: payment/activation bug after changing plan?

The Suspend/Resume Tricked seemed to do it...

Thanks guys!

 

Oracle

Re: payment/activation bug after changing plan?

According to this announcement , this bug was squashed already.  I guess there multiple strains lurking.  Smiley Sad