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pay twice

Yi-Chen
Great Neighbour / Super Voisin

This month the telephone company automatically deducted the payment, but I paid another time. Can I get a refund?

 

3 REPLIES 3

esjliv
Mayor / Maire

@Yi-Chen wrote:

This month the telephone company automatically deducted the payment, but I paid another time. Can I get a refund?

 


@Yi-Chen ,

 

If your Available Funds does not reflect the extra payment, are you are seeing the extra charge on your credit card as a "PENDING" purchase?

If so, one of the amounts will likely fall away in a few business days.

darlicious
Mayor / Maire

@Yi-Chen 

If its just sitting in your balance then you use it for your next renewal. It takes up to 30 days for a refund.

HALIMACS
Mayor / Maire

@Yi-Chen 

 

The extra payment will (should) display under your Available Funds and is able to be used as a credit toward future services.

 

Public Mobile does not issue refunds for extra payments- think of it as "money in the bank".

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