@roster, please login to your self serve account to make sure the account is in active status. While there, check also payment history to confirm that payment went through for the renewal. If everything checks out correctly, then you need to seek moderator team assistance to see why the service is not working. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
