Community

batsuren · ‎04-25-2021

Hi, my phone is suspended. i have new credit card. i cannot access my account to replace my old expired credit card with my new credit card. Please help. Thanks

darlicious · ‎04-25-2021

@batsuren

If you want to get your services up and running right away you could purchase a voucher and add it by calling 611 on your phone. Press ( 1 ) then ( 1 ) again and then enter the 12 digit pin # of the voucher.

Vouchers purchased at Shell stations, London Drugs, SDM and 7/11 are immediately valid upon purchase and can be loaded onto your account via 611 to reactivate your service.

More member contributed info on vouchers can be viewed in the voucher catalogue...

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...

Once you have your service working you can then deal with getting access to your account to change your credit card info.

HALIMACS · ‎04-25-2021

@batsuren

When updating credit card info, make sure to do the following to avoid the common errors and glitches that sometimes occur with this fussy process:

Clear your browser's cache & cookies
Use incognito mode
Select "Manage My Card"
Select "replace card"
Type your address exactly as from your billing statement
Don't use a space in the postal code
Use ALL CAPS if necessary
Type everything, not letting autofill complete any fields

esjliv · ‎04-25-2021

@batsuren wrote:
Hi, my phone is suspended. i have new credit card. i cannot access my account to replace my old expired credit card with my new credit card. Please help. Thanks

@batsuren

What can't you access your Self Serve account?

Have you registered for one, you do that here: https://selfserve.publicmobile.ca/self-registration/

Then, once registered, you log in here: https://selfserve.publicmobile.ca/

When you can get in, go here to change your credit card: