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Highlighted
Mayor / Maire

Re: my phone service is disconnected


@JFOW wrote:

Message says "We couldnt complete your call since you dont have

an active plan on your account"

I had to borrow this phone from a friend and put my sim card in it as

my phone died and I am waiting for new phone to arrive in 7-10 days

thanks  He had public on this phone but it was for his daughter and he shut it down

I think. My plan is fine and was charged and paid full $39 today minus $4 in rewards,

I dont know what is happening.

Thanks for any ideas on how to cure this.

John


You plan may not be provisioned correctly.  Adding $1 to your account may trigger PM server to provision your account again.

Highlighted
Good Citizen / Bon Citoyen

Re: my phone service is disconnected

my account says $4 is owning?????

this sounds like the rewards?

I am baffled

funds are there in bank for all of this..

messsage on text said it was all paid

something is haywire here..

?????

thanks for any ideas as to what to do

to restore my service

as far as i can tell I'm paid in full..

I really need my phone as I'm dealing with some urgent issues

thanks again  

Highlighted
Mayor / Maire

Re: my phone service is disconnected


@JFOW wrote:

my account says $4 is owning?????

this sounds like the rewards?

I am baffled

funds are there in bank for all of this..

messsage on text said it was all paid

something is haywire here..

?????

thanks for any ideas as to what to do

to restore my service

as far as i can tell I'm paid in full..

I really need my phone as I'm dealing with some urgent issues

thanks again  


Maybe post a screen snip of your overview page. Blank out personal info of course.

Highlighted
Good Citizen / Bon Citoyen

Re: my phone service is disconnected

what is the overview page?

thnx

Highlighted
Mayor / Maire

Re: my phone service is disconnected


@JFOW wrote:

my account says $4 is owning?????

this sounds like the rewards?

I am baffled

funds are there in bank for all of this..

messsage on text said it was all paid

something is haywire here..

?????

thanks for any ideas as to what to do

to restore my service

as far as i can tell I'm paid in full..

I really need my phone as I'm dealing with some urgent issues

thanks again  


Please post a screenshot of your payment history with your personal info masked out.  We will take a look on what happened to your account.

Highlighted
Mayor / Maire

Re: my phone service is disconnected


@JFOW wrote:

what is the overview page?

thnx


When you log in to your self-serve, it's the landing page you arrive at.

Highlighted
Mayor / Maire

Re: my phone service is disconnected


@JFOW wrote:

what is the overview page?

thnx


Overiew page is the first page after login to your self-serve account.

Highlighted
Good Citizen / Bon Citoyen

Re: my phone service is disconnected

I hit the reactivate button

but its is still not working

thanks

Highlighted
Good Citizen / Bon Citoyen

my phone service is disconnected and account was paid today at back by autopay

I ahve no phone service all day

and I got a text telling me it was paid and I got $4 in rewards

I have no phone or text and have urgent matters to deal with..

Anyone ahve any ideas how I get this phone to work again?

Public say I owe $4 but my account is $30 a month

there is plenty enough in account to cover this..

$4 is my rewards according to the text I got today..

I am stumped as none of this makes any sense..

Suggestions??

Much appreciated..

 

Highlighted
Mayor / Maire

Re: my phone service is disconnected and account was paid today at back by autopay


@JFOW wrote:

I ahve no phone service all day

and I got a text telling me it was paid and I got $4 in rewards

I have no phone or text and have urgent matters to deal with..

Anyone ahve any ideas how I get this phone to work again?

Public say I owe $4 but my account is $30 a month

there is plenty enough in account to cover this..

$4 is my rewards according to the text I got today..

I am stumped as none of this makes any sense..

Suggestions??

Much appreciated..

 


??? You already have an active thread on this same question.