lost 10$ march and 9 $ credit 2016

[dboxtvinfo]

Just wandering why? Email me at ******@mail.com

[Samianauman]

If you want to remove your email from previous post just goto your old post on top of post right side you will see 3 dots click on it then click on edit message and then you can remove it hope that helps thx

[dboxtvinfo]

My email ? I will try too remove it. So far no one spammed me tho!

[dboxtvinfo]

Thank you. I cannot get into more right now, currently working it out via private with moderators involved. BRAVO !

[dboxtvinfo]

Ok. Hero. I got the information from mariehelene_L, and maey_m in private

[dboxtvinfo]

Bravo. Nice try but isn't the case.

[dboxtvinfo]

Nice! Doing it in next 20 seconds! Go see your mail.

BRAVO

[MarieHelene_L · Accepted solution]

Hey @dboxtvinfo, 

As Mary told you in the private message you exchanged, we cannot send you a personnal email, we must communicate through the community 🙂

I can also see that she asked you for your phone number and PIN # in order to enter your account and look into it but we never received an answer from you. 

Please send either one of us these information via private message and we'll be glad to help you 🙂

Thanks,

Marie

[dboxtvinfo]

I am sure the moderator is taking care of it, wish I could get a private email response update. Ok ? For mary

[dboxtvinfo]

The question concerns the moderator. It is very clear, Thank you for your baravo

[dboxtvinfo]

My transperency is like my conscience and don't worry about that

[Mary_M]

Hey @dboxtvinfo,

Thank you for contacting us via out community!

I understand that you have some concerns regarding your account balance and you've come to the right place for answers. I have received your private message, please allow me a few minutes to look into it - expect my reply shortly.

Regards,

Mary

[mimmo]

If you send a screenshot of your paynent history tht could help as well

[zhadj030]

we are missing more informations, and your question is not clear like the two above mentionned.

[Raven_Jet]

Also, please provide more details on what you lost. Is it friend referral? Or is it auto pay credit?

[youbme]

Hello, since this is a public forum, please remove your personal email from the post. As far as your payment and credit, without more context about what the issue was, it would be difficult to imagine what happened, but it sounds like a possible error.

Please contact one of the community moderators and they will be able to look into your account:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...