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Good Citizen / Bon Citoyen

Re: increase in bill with no change in service

Thanks for your help.

Going to investigate things further in the next day or so using suggestions provided and hopefully will determine the reason for the price increase.

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Mayor / Maire

Re: increase in bill with no change in service

If you are on the $25 with Autopay to your credit card your bill should be $23 ($2 Autopay credit) Plus your provinces taxes. Are you saying it is closer to $35 plus taxes?

 

AE_Collector

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Good Citizen / Bon Citoyen

Re: increase in bill with no change in service

Yes, that’s correct.

Total used to be $26.45 and for the last few months it’s been $37.95.

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Mayor / Maire

Re: increase in bill with no change in service

@bcondon  so you're in the province of Quebec?

 

$23 times taxes is $26.45

$33 times taxes is $37.95

 

Can you log into your self serve account and check what plan you're on?

 

Either you signed up to a $35 plan with a promotion of $10 off for  6 months or you were on the $25 plan and changed it to a $35 plan at some point in time. (Maybe for more data)....

 

In any event.. just click link below.

 It's the link to private message the moderators. They work for Public Mobile and will be able to see all your account details and will tell you exactly what is going on. These forums we are just customers like you and can't see your account.

 

Click below link to write the moderators

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

View solution in original post

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Mayor / Maire

Re: increase in bill with no change in service

For quite awhile the $10 off for 6 month promos were only available on the $35 or higher priced plans. You were likely on the $35 plan getting a $10 discount every 30 days. The $35 plan with 1.5 Gb data It is no longer available and has been replaced with a $35 / 2 Gb plan. You remain grandfathered on thee older one unless you log in and select the newer plan. Choose to have the change done at “Next Renewal”, don’t choose “Change Immediately”. Or if you can live with 1 Gb of data you can choose the $25 plan.

 

AE_Collector

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Good Citizen / Bon Citoyen

Re: increase in bill with no change in service

Thank you for all your help.

Appreciate it.

Situation was resolved once I contacted the moderator from the link you posted. 

Kind regards,

Bernadette

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Mayor / Maire

Re: increase in bill with no change in service

@bcondon  care to share what the issue was?

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Good Citizen / Bon Citoyen

Re: increase in bill with no change in service

Hi,

The user of the cell phone ( an employee ) appears to have accidentally accepted a new plan a few months ago without our knowledge. We’re reverting back now to the $25 plan as it’s a cell phone simply used for phone calls and texts. Thanks again. 

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Mayor / Maire

Re: increase in bill with no change in service

@bcondon happy to hear the issue was resolved. 

 

Happy Thanksgiving!

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