cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Mayor / Maire

Re: increase in bill with no change in service

@bcondon 

Public mobile doesnt arbitrarily increase plan prices that are already set in your account. If a plan is eliminated you are grandfathered into your plan unless you change it. Any increased cost to your autopay charges would be due to the loss of rewards (or a glitch causing them to not be applied) or the end of a promotional price. Check your payment history or post it for us to examine ( remove any sensitive account information.)

Highlighted
Good Citizen / Bon Citoyen

Re: increase in bill with no change in service

Thanks.

Except for my credit card statement indicating the monthly charge made by Public Mobile, I don’t receive any communication from Public Mobile breaking down the bill. Wondering now how to make sure I receive the actual bill so I can examine it monthly. 

Highlighted
Mayor / Maire

Re: increase in bill with no change in service

@bcondon there is no physical bill mailed to you.

 

If you're on the $40 plan then that is what you're charged plus province taxes. There are no overcharges.

 

If you have any rewards that is deducted first. Example $2 auto-pay , $1 loyalty ,  $1 for one referral is $4. 

 

Then you'd be charged $36 plus province taxes.

 

You can see this all online in your overview page.

 

If you really wanted a bill for tax purposes. Some people do need this and request it quarterly or yearly from PM.

 

You have to open a ticket for moderators and they will prepare it for you. 

 

What plan are you on?

 

 

Can you post a screenshot of your overview page and BLANK OUT ALL PERSONAL INFO?

 

 

Highlighted
Good Citizen / Bon Citoyen

Re: increase in bill with no change in service

Thanks for your reply.

Should I be receiving a bill online? I’m not receiving one at the moment.

Wondering where to find the “Overview “ page you refer to.

The plan I’m on since November, 2019 is $25 monthly.  Not sure what the plan is called.

 

Highlighted
Mayor / Maire

Re: increase in bill with no change in service

@bcondon 

 

If you go to this link and log in with your email and password.

 

https://selfserve.publicmobile.ca/

 

You are brought straight to the overview page.

 

There is no online bill. But you can basically see everything from your overview page.

 

You're on the $25 plan. So you would be charged $25 plus province taxes every 30 days for your plan. 

 

If you have rewards. Loyalty, auto-pay, referrals that is credited first to your account and used towards your bill. So your plan can be less than $25 but never more unless you turn around and buy add-ons.

 

The $25 plan includes.

Screenshot_20201009_152745.jpg

Your overview page it will show you everything you need to know about your account.

 

So if you log into yours since you are on the $25 plan it will show you exactly what you have. You either have 500mb of data and pay $25 per 30 days plus province taxes or you have auto-pay setup to make it 1 gig of data and $23 per 30 days because you get a $2 reward every 30 days for auto-pay. Plus any other rewards you have 

 

I hope this all makes sense to you!. Let me know

 

Highlighted
Good Citizen / Bon Citoyen

Re: increase in bill with no change in service

Well let's make it simple, if you asked for a $ 25 plan it will be easy to check on the preview like others have told you, if you check your payment history you will get a proof of your claim, normally based on what you say, you paid in the first few months of 2020 $ 25 plus tax for this service, but based on what you say now you pay $ 12 more, meaning if i'm following correctly, $ 37 plus tax for the same service? (you should definitely check the overview and payment history) screenshot of non-critical information will be of great help to all of us and we will direct you in a proper manner.

Highlighted
Mayor / Maire

Re: increase in bill with no change in service

@bcondon contact customer support mods

 

click on the question mark chat bubble to the bottom right of your screen
type "payment refund/unknown charges"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account


make sure to check your inbox(top right corner envelope icon) periodically, for a response

Highlighted
Good Citizen / Bon Citoyen

Re: increase in bill with no change in service

what plan are you on?

 

Did you previously have rewards? from.referrals that maybe left? did you previously contribute  to the community?

 

do you know how to get into your account info to see that charges  and what happened?

perhaps an add on was added?

Highlighted
Mayor / Maire

Re: increase in bill with no change in service

@bcondon 

Once you log in into your account you are brought to your overview page. This contains all of your pertinent information:

  1. Name on account, phone number, referral code etc....
  2. Plan, plan amount, it's features, renewal date/due date.
  3. Rewards, type, monthly amounts.
  4. Plan features and add ons and their counters.(once used they disappear.)
  5. Any promotions, their counters ànd details.

You will also see "payment histoy" this will show you your billing information in 7 day, 30 day and 90 day periods. It will show if you topped up your balance via credit card or voucher, any add ons purchased, rewards or credits applied to your balance, autopay debits and plan charges. In your case it will show two debit charges by public mobile. PLAN AMOUNT.... $10 and 1GB DATA AT 3G SPEED......$15 ($10+$15=$25 PLAN.) I take screenshots of this info after renewal to have a copy of my payment history and overview in case of an issue then i have proof if necessary.

 

Below this under your plan and add ons section you will see "usage history" this is your call, text and data daily records for your last 30 days. This updates data in two 12 hour blocks daily and lists texts in eastern time and answered calls in local time and unanswered calls in eastern time. This can be viewed in 7 day and 30 day time periods. At the bottom of your overview page you will see an additional "usage"  button. This will list your counters for plan calling and plan data as well as any add ons that you may have on your account. If it is no longer listed you have used it up.

 

Here is a definite thread by @AE_Collector on how to request an invoice for your billing. It is recommended you ask for them in 90 day, 180 day or 360 day increments.

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...

Highlighted
Mayor / Maire

Re: increase in bill with no change in service

There have been new customer promotions that gave customers $10 off their bill every 30 days. Typically it was for the first 6 months but I have also seen first 3 months and first 8 months. If you signed up around Nov 2019 and your bill increased by $10 plus tax beginning in the last few months I am going To assume that you were on one of these promotions and the discount ran out.

 

AE_Collector

Need Help? Let's chat.