cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Good Citizen / Bon Citoyen

increase in bill with no change in service

I have autopay set up for bill payment. Currently wondering why my bill increased by approximately $12 for the last few months without any notification or without any change in service. 


Accepted Solutions
Highlighted
Mayor / Maire

Re: increase in bill with no change in service

@bcondon  so you're in the province of Quebec?

 

$23 times taxes is $26.45

$33 times taxes is $37.95

 

Can you log into your self serve account and check what plan you're on?

 

Either you signed up to a $35 plan with a promotion of $10 off for  6 months or you were on the $25 plan and changed it to a $35 plan at some point in time. (Maybe for more data)....

 

In any event.. just click link below.

 It's the link to private message the moderators. They work for Public Mobile and will be able to see all your account details and will tell you exactly what is going on. These forums we are just customers like you and can't see your account.

 

Click below link to write the moderators

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: increase in bill with no change in service

Did you refer some friends or family ?  PM did a clean up of awards so if accounts were no longer active then you would lose the award.

Highlighted
Mayor / Maire

Re: increase in bill with no change in service

Were you on a promotion plan by chance? In the past they had $10 off for 6 months.

Highlighted
Oracle

Re: increase in bill with no change in service

@bcondon , please look at your payment history carefully to see where the "extra costs" are coming from.  Each cost and reward item are listed as separate line items there.  It should be easy to see where the changes took place.  

Highlighted
Retired Oracle / Oracle Retraité

Re: increase in bill with no change in service


@Triguy wrote:

Did you refer some friends or family ?  PM did a clean up if awards so if accounts were no longer account then you would lose the award.


When it comes to lost referrals, the text message about that sometimes never comes in. There's also cases in which your referral list will have more numbers than what the refer-a-friend credit reflects, likely from account suspensiions. Public Mobile also won't tell you about those by text message.

Highlighted
Good Citizen / Bon Citoyen

Re: increase in bill with no change in service

No, never made any referrals or changed anything on the plan. Surprised to see the price increase.

Highlighted
Mayor / Maire

Re: increase in bill with no change in service

@bcondon what plan are you currently on?

Highlighted
Deputy Mayor / Adjoint au Maire

Re: increase in bill with no change in service

@bcondon What plan are you on now? When did you sign up? Was there a promotion? What were you paying? What are you being charged now?

Highlighted
Mayor / Maire

Re: increase in bill with no change in service

@bcondon 

Please check your payment history and go back as far as you can

You may notice that you were getting referral bonus by error, it happened to more than one person. They had a glitch that they fixed this summer and many people noticed paying more

If that's not the case and you are not receiving autopay or loyalty rewards that are due to you please contact moderators and they will fix it

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Highlighted
Mayor / Maire

Re: increase in bill with no change in service

@bcondon You could have had extra account balance before and that lowered your charge to credit card.  If somebody referred you, you got an extra $10 and $2 for autopay to help pay for the renewal.

Need Help? Let's chat.